BetterMed Urgent CareReviews of bettermedcare.com

I made an appointment online and checked in immediately. I was escorted to a room and had vitals and samples taken promptly, only to wait for over 45 minutes in the room with no attention or estimated wait time. The doctor was very nice and treated me effectively so I am very thankful overall. I just wish I could have had an honest wait time.

All staff were professional and friendly. The doctor was knowledgeable and had a nice bedside manner.

I was able to make a same day appointment without any difficulty at the Chester Bettermed. The COVID testing went well, and they do NOT treat you like a leper if you test positive! Our primary care physician's office of many years had no interest in seeing or helping us, even though I strongly suspected my son had pneumonia, which he did as verified by the Xray done at Bettermed. I am grateful for the medical and office staff for their professionalism and empathy extended to us during these challenging times.

Everything was ok

Overall not a bad place to go to get COVID tested. Only downfall was that I was on hold for an hour+ to get checked in over the phone. After that everything went quick

The care I received was excellent. It was quite difficult to sihn up for an appointment because of Covid but was able to. Wait time for appt was minimal. When I called several days later with questions I was addressed almost immediatley. I would go again if I needed care.

Excellent service and attention in trying times!

Misdiagnosed on a Friday with possible strep, even though cultures were negative on site. Sent home with a Zpak. Returned Sunday with worse symptoms, sent thyroid blood sample in, added a steroid for swelling. Monday finally went to an actual hospital, it was Shingles of my face and mouth. I also have a newborn at home. I constantly told all of the better med PAs and CNPs of my worry with the baby, and they said 24 hours on your meds and your child will be fine. With Shingles, if my son comes in contact with me at any point in the 7-10 days he has the highest risk, including anything I touch. Since seeing the hospital for actual diagnosis, the staff has checked up every 2 days with progress, and checking on my infant (not their job, but heartening), and having an ENT follow up to monitor changes, and contacted my sons pediatrician (different health systems). Since better med, one person called saying "hey, it's not strep" and another spoke to my wife saying my thyroid was fine, after we already told them what the real diagnosis is. I know nurses and PAs are the real doers in the hospital systems, so leave the arrogance for the MDs and DOs. If you don't know, admit it, and consult with your peers and those that might know better. A CNP diagnosed my singles, and even consulted with the overseeing doctor who i never saw to determine best coarse of action. Know what you know, care to learn what you don't.