BetterHelpBetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingMental Health · Newark, Delaware
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9,555 approved reviews, newest moderated first
halomann
I have so little on hand cash that the $300-400 'affordable' Healthcare Plan is not entirely affordable. Better help has allowed me to afford speaking to someone. I appreciate the opportunity to speak to my counselor even of i just need to vent. I pay less monthly for this than my current offer of insurance coverage. If you need help, seek better help. (not sponsored review)
Tiffany A.
I never thought I would be comfortable in a therapy setting. Since starting BetterHelp a little over a month ago, I cannot believe how much it's helped! My counselor is a great match for me and he has helped me tremendously! I would recommend BetterHelp to anyone, and I do!
Jasmine C.
My therapist gives really good advice when it comes to my situation. I’m so thankful I had the chance to experience this app.
Rachael W.
Amazing app! I would highly recommend it 🥳🥳
Sid L.
This company took unauthorized funds from my account instead of submitting bills to my insurance carrier. Almost as bad, they will not speak to you directly about these type issue but will only communicate via email. All told they removed $1,280 from my account and refuse to answer for it.
Response from BetterHelpMay 19, 2021
Hi Sid -- I'm so sorry for any confusion or frustration you've experienced regarding these billing matters. I'm afraid that we've never worked directly with insurance companies, but are always happy to provide invoices for payments (which can sometimes be used for reimbursement through your insurance). We currently can only provide direct billing support via email, but do our best to reply to any and all concerns within one business day. If you're seeking a refund for unused time, we can absolutely help with that via email. If you haven't already, please reach out to our Member Success Team ([email protected]) using the email address linked to your account so we can get this sorted out for you. Take Care, BetterHelp Team
Kristen D.
The questions just to sign up (before you even see the price) are too intrusive. They ask very personal questions. All questions are “yes or no” answers. What if you are unsure? That’s why you are trying to find help? Very discouraged
Response from BetterHelpMay 19, 2021
Hi Kristen -- thanks for providing your feedback about our signup process and intake questionnaire. I'm truly sorry if you felt the questions felt they were digging too deep, and that they didn't provide as much "middle ground" as you would have hoped. I'll be sure this feedback is provided directly to our product team for their consideration. Please note that any answers you provide during the intake process are completely confidential and would only be visible to you and your assigned counselor upon subscribing. If you wanted more information about this, please feel free to reach out to our Member Success Team at "[email protected]". Take Care, BetterHelp Team
Stephanie S.
While I was nervous about the initial wait time of 24-48 hours to be matched up I only waited 24. I was able to type it all out as I waited. The session was already set up and ready to go just waiting for my match to the right person. The match was perfect.
Reece J W.
The app has been great. It took a few trys to find a therapist to match my schedule, but the support staff took care of it and matched me with a therapist that was well suited to meat my needs.