BetterHelpReviews of betterhelp.com

Very helpful

Great opportunity to share your challenges with a well trained counsellor who not is a counsellor but also a teacher, a friend and a companion.

Betterhelp has been a life saver for me. I started therapy here during the beginning of the pandemic and I’ve stuck with it for over a year. It is reasonably priced, and I like that I can message my therapist between sessions. And I have changed my therapist a few times with ease. I also enjoy the various free webinars.

Tl:dr Betterhelp takes advantage of the vulnerable and puts lives at risk and I plan to take legal action on them with your help. *Character limit reached and had to shorten this* Find full comment on reddit on r/talktherapy My partner and I came on some hard times and my partner in particular really needed therapy. We did not have insurance but agreed that we would be willing to pay an upfront fee until she did in a month, there was some urgency to get help as soon as possible. We did some research and came across betterhelp. They offered fees as low as $35 with unlimited communication and also a 3 day trial. We decided to take the opportunity of the 3 day trial with promise of finding a therapist in 48 hours and possibly having one session. We soon found out that the 3 day trial only offered text messaging and it was impossible to have a session during the trial period because most therapists had booked schedules. We had no chance to really “trial” the service. When my partner found someone in the trial period a day later they quickly told her she had to find someone else. Which took another day. Not at all looking promising with what we saw advertised. When my partner had finally got a session with a therapist she was left in tears and absolutely distraught for the next few days. I said she should give the therapist a chance and she had another session and the same thing happened. After this second session her therapists advice was to break up with me and in giving some context I was the only person there and holding her together which she fully admits to. She was completely confused by the counseling and asked to change therapist. After a few days and working out the technical errors of the new surveys she had to take she was offered a new therapist. At this point our relationship was in a tough spot and we were both stressed, upset and in need of some help together. We both strive for growth mindsets and doing the best things we can for our mental health and decided to try to find couples counseling. We found reGain which at the time we did not realize was a partner of better help. We soon found that out when my partner signed up and her first recommended therapist was the one who ruined her emotional state and told her to break off the relationship. This was obviously concerning. I decided to sign up to invite her and we were able to find someone else. During this time my partner was paired with another therapist and had a session with them which went much better than the last session. There was some hope finally. My partner was very active in messaging and journaling within the app however her therapist was not. She scheduled another call with them and they never attended. They took almost 24 hours to even respond in a message! And when they did they offered no apology and simply asked if she wanted to reschedule for the weekend. When my partner messaged she received more radio silence and the weekend passed before she heard back. That weekend my partner had a mental breakdown and I had almost taken her to the hospital if I hadn’t been able to resolve some of it myself. Although in hindsight the hospital might have been the responsible decision - I can’t unfortunately make that professional assessment - although I’m sure a responsible therapist could have. At this point we abandoned the idea of betterhelp and attempted to cancel. We emailed better help to cancel and it took them quite a few days to respond. For the next month there was back and forth emails with long delays and problems left unresolved. Completely frustrated and now quite irritated we finally asked for a refund. When we did they asked us to check our bank statement because they were having trouble locating her account. We reluctantly hadn’t actually checked the account to see the charges at this stage. When we looked we discovered that we not only not been given the discount and were charged fully but were charged TWICE! Totaling $760 for almost ruining our relationship and causing my partner a mental breakdown! Times were already tough due to the pandemic and that fee along with the stress we were enduring felt like a slap in the face. I decided to do some research and found out this was INCREDIBLY common. This absolutely destroyed me. This company is not only taking advantage of the vulnerable, they are potentially harming AND killing them, AND making a terrible name for the wonder that therapy can offer for people. I wish to start a Go fund me campaign to raise funds for legal help and gather evidence from anyone who has been hurt by them so we can stop this. For those involved, if we sue them maybe you can get your money back too.

I have good experience with better help they have good therapists who are helpful and the group session are helpful they made me not feel alone because i met people who were going to the same things as me

I have never believed in the power of therapy/counseling more until I began my sessions with a counselor who was hand-picked perfectly for me. I have felt an immense sense of calm since beginning this journey with BetterHelp and must say, it is something I could not recommend more to anyone who is facing adversity, feeling overwhelmed, or even who just needs someone to talk to. If you're considering BetterHelp, just do yourself a favor and do it. The greatest investment you can ever make in life is in yourself and in your mental wellbeing.

The only issue I have is that it won't seem to allow me to make 2 appointments in one week.

Overall, I've been very happy with my BetterHelp experience. My counselor is wonderful and has truly helped me. My only complaint would be the cost and subscription options. However, I love the online counseling approach. It's so convenient and makes it easy to work around my schedule. I would definitely recommend BetterHelp to anyone seeking counseling services.