BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
betterhelp.com
Website
betterhelp.com
Category
Mental Health
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 11% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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The therapist don’t actually read your bio and it’s almost as if it is more than one person replying because they are surface and provide no tools or ideas on how to help. They just keep asking questions.
Response from BetterHelpOct 18, 2021
We're so sorry to hear that you didn't feel heard or supported by the therapist(s) you were assigned to! I can assure you that you're only speaking to one therapist at a time when subscribed to BetterHelp, but it sounds like a different match is in order for you. We'd love the chance to make this right by adjusting your billing and helping you get matched with someone who can support you.
If you haven't already, please reach out to our Member Success team ([email protected]) so we can get this sorted out for you!
DM
Daniel M.
This online therapy was very helpful to…my wife and I after 10 years together
This online therapy was very helpful to my wife and I. The system itself is very intuitive, you don't need to be a techie to get it working for you, and the phone calls/videos work great. The therapy helped us a great deal starting from first session
VL
vera L.
This was the waste of time and money!
This was the waste of time and money!! Not only their therapists are not able to help in any way, when you want switch to someone else the app just takes forever to load and then they automatically assign a different therapist not of your choice. After writing about my struggles and sharing my personal feelings, the answer I got was : “Sounds like you have a lot on your plate “. Another therapist: “I see you mentioned you married, is your husband supportive?” I literally was having panic attacks and needed some practical advice and support but all I got is some random answer in the chat. And they charge me $320!! For what? I trying to dispute this charge, my friends are better therapists then any of this careless unfit for the job. This experience just added more anxiety and frustration instead of helping.
Response from BetterHelpOct 15, 2021
I'm so sorry to hear about what you're going through, as well as for any disappointment you experienced with the responses you received from your assigned therapists. LIVE communication with therapists is certainly available, but must be scheduled ahead of time. With that said, I'm sorry if if you found their standard messaging replies unhelpful or impractical.
We'd love the chance to assist you with any billing issues (including a refund, if needed), as well as the chance to gather more information about your experience for our clinical team to improve the quality of therapy that can be provided. If you haven't already, please reach out to our Member Success team ([email protected]) so we can get this sorted out for you.
GE
Gen
Great service
I found counselling sessions very useful and the user experience very good. The service is reasonably priced and I liked that you get matched with a therapist based on your needs, so the therapist has experience in working with similar problems.
RB
Robert B.
Great app and service!
Great app and service!
BF
BetterHelp F.
BetterHelp FAIL
Tried two therapists in first week. UTTER FAIL:
- Both therapists tried to give me "one for all" solutions and too quickly
- They didn´t ask, when they didn´t understand something, instead they just made their own assumptions and tried to tell me what to do, based on their fabricated assumptions
- Second one managed to prevent me from telling my story midway, because I indicated I won´t continue after first month
- Tried to force me into a group when I explicitly wrote I´m interested in one on one resolving trauma
- Second one ignored everything I wrote, didn´t ask single question, and at the end she tried to gaslight me by telling me I didn´t understand the system - that she starts working with people only after a real time call - she didn´t tell me this upfront, only as a very last message after I wrote to her that I see she changed her manner when I wrote that I won´t continue after the first month
- It is written in the description that my therapy STARTS THE MOMENT I PAID, not only after a call
- It is written in the description that I CHOOSE THE PREFFERED TYPE OF COMMUNICATION, either it is messages, video, call
- It is world wide app, different time zones, so according to the second therapist I NEED TO DISRUPT MY SLEEPING HABITS just so she can start work with me ?
- Keep in mind she came up with this concoct rule only as I wrote to her that I see she cares only about money (with different words), and as a very LAST message
- Currently they are trying to GHOST ME WHEN I´M WAITING FOR REFUND
*Edit 1:
- The first one was not better in any way neither, basically told me to forget, don´t think about it and move on etc.
- I´ve honestly found more relatable human stories by random google research (various blogs)
- But the second one tried to upright covertly manipulate me, so I came looking for a therapy just to be treated the exact same way - as the things I´m seeking healing from
- You´ve got to be kidding me, adding to that they now don´t offer free trials, so you need to pay one month worth upfront
- What the heck is wrong with you in the betterhelp crew ? Are you literally crazy ?
*Edit 2: They paid the refund (after some spamming from my side) and allegedly are looking into the two therapists.
But I really wanted to resolve my traumas and this experience shocked me and disrupted even my work for some time.
Response from BetterHelpOct 13, 2021
I'm so sorry that you had such a poor experience with both of the first two therapists you were matched with. Therapists will often have different preferences regarding how they like to kick off communication with members to start the therapeutic process, but they should also take your preferences into account and work toward a compromise. I also apologize if you feel their demeanor changed after you told them that you'd only be looking for one month of service. We certainly expect much more compassion and understanding from therapists working in our network, and we'd like to do what we can to ensure this behavior does not continue.
It sounds like you've already reached out to our Member Success team about being refunded, but I'll go ahead and request more information about your account here through Trust Pilot so we can start a review process of these therapists.
Thank you,
BetterHelp Team
SJ
S J.
exellent
I could get a big help and my life is defintely changed in something better. Thanks
WC
WC
Better help has been amazing
Better help has been amazing! It's nice to be able to do counseling on my terms and when I really need them.
My counselor understands my needs and helps me think out of the box to my response on my emotions.
