norro D.
The therapist is very understanding
The therapist is very understanding, polite and able to accept and respect my culture and religion difference.

BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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9,555 approved reviews, newest moderated first
norro D.
The therapist is very understanding, polite and able to accept and respect my culture and religion difference.
O.Brown
BetterHelp is a great resource and I highly recommend it to those seeking therapy or counseling. My experience has been great.
Patricia M.
My therapist identified the core issue from which my stress and anxiety was coming from. She was then able to help recognize it and make changes allowing me to be have better ways to cope with my problems and how they manifested.
Jessica
My therapist gave me several really great tools to combat negative thoughts and self esteem issues. I noticed significant improvement in my mood and self esteem in just a couple of months! The app was also very straightforward to use and the cost was very affordable.
James the R.
I haven't had good luck with BetterHelp thus far. The 1st therapist I had didn't want to do video sessions and canceled 10 minutes before the session, even though it was scheduled days before and we discussed prior. Highly unprofessional. The 2nd therapist has done the same thing. All of this is in 1 week. There's a weekly charge, but how am I being charged when I can't even get a therapist that keeps their commitment? We won't even discuss me taking off work for the sessions that do not actually occur. It's starting to feel like the therapist do this on the side for extra money and their clients aren't that important to them.
Response from BetterHelpJan 27, 2023
We are dedicated to getting you matched with a therapist who is able to provide the video sessions you are looking for, James! All members deserve to have their time respected and if this is ever not how you are feeling, we are here to assist. I am going to request more information, via TrustPilot, so I can reach out and help with adjusting your account accordingly. Talk soon!
Sarah
Felt a lot like the therapists I was assigned to were 'getting their time in'. Both were not professional but in vastly different ways. One of them however did say things that led me to a very unsafe mental space. It truly felt intentional as it was our last session, I wasn't able to book anymore but she continued to encourage me to book again and as she encouraged that she gave me 'advice' that led to the terrible state I found myself in.
Response from BetterHelpJan 27, 2023
We want to do everything we can to match our members with a therapist who is going to be able to support them, in the ways most needed, Sarah. If your first two matches were not the support you were looking for, we are always happy to help you find who is! Our goal is to help people on their therapy journey and leave happier than they began. I am going to request more information, via TrustPilot, so we can work together towards this goal!
Heather
Me experience with this was great for many reasons. First and for most the accessibility of online therapy was very convenient and easy to use. It made it a lot more suitable for me. The website is easy to navigate and very informative. It also gives you a range of options of what therapist to get assigned with. Personally the therapist I was assigned as helped me in more ways than one. Even though we have only been working with each other for a few weeks I have found myself smiling again after years of feeling like smiling was a waste of time. Not only that but she gave me a hopeless person hope in the future again. That is a few reasons why my experience has been great with better help.
Chelsey G.
Betterhelp has been an excellent platform for me to receive therapy. I was matched to Teri, who has been an excellent therapist for my needs and I highly recommend both Betterhelp and Teri!