BetterHelpBetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Mental Health · Lancaster, California
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Mental Health · New York, New York
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Mental Health
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9,555 approved reviews, newest moderated first
Wily B.
Very helpful is your schedule or location prevent someone from having sessions in person. More than once I've been able to find a therapist who could relate to my circumstances and availability since my schedule is limited to the Asian time zone.
Helped
My therapist has guided me through one of the most difficult times in my life with compassion, objective advice and the ability to really connect. She has taught me strategies to navigate the most challenging times with a calm, positive attitude. I was able to work with her on schedules that worked for both of us, and she encouraged me to reach out to her between session if difficulties arose. Thank you Nikki and BetterHelp!
Vicki F.
I've tried a LOT of therapy in the past, and gotten something from every person; but this platform, and my therapist in particular, are so great, that I plan on staying with her until one of us is dead 😆 I was in horrible shape when we started, dealing with a terrible loss, as well as several other issues. I don't know that I'll ever be 100% "fixed" (is anybody??), but I'm so much better for having her in my life. And, her words will stay with me...always. I honestly think a huge part of the reason I'm so happy with my therapist is because BetterHelp did such a great job matching us up. Yes, the background information process is a pain...but SO worth it! BetterHelp has a terrific number of therapists to match you up with, and the information they asked for truly got me the perfect fit. I think so highly of this company and the therapist they found me, I've recommended the platform to everyone who'll listen, including my doctor, so he can share the information with other patients. And btw, if you really don't care for your therapist, you can always switch...but try talkiing with your therapist first - I'm so glad I did, as she responded to my concerns in a very sensitive manner, and I ended up being truly glad I stayed with her. I'm not kidding - Do it 🤗
Lillie S.
I am appreciative for BetterHelp for being available to a busy professional like me. I didn't know how I could make time to take care of my mental health but now I get to speak to my therapist on my time. Did I forget to mention how they found me a great therapist - truly a perfect fit for me.
Steph C.
My therapist, Karin, is great! She really listens to everything I say and gives me great feedback. I look forward to my next session.
S S.
I am happy with BetterHelp, because their questionnaires are thorough and is a useful tool to pair an individual with the right therapist. It is easy to use and very affordable!
Renee Kathryn D.
Beware. They have been selling your private, legally protected and confidential health information to advertisers for extra bucks. This is the kind of thing an individual licensed therapist would (& should) lose their license for. They also got in legal trouble for using third party services to list individual therapists information without their permission and then providing ‘get in touch’ links that falsely states that said therapist does not have openings and instead links to a better help therapist. (Trust pilot won’t let me add links but if you google the company plus FTC you can read all about it.) Oh…& they very severely underpay their therapists as well. So many shady business practices. While no doubt there are some good therapists on this site I would not trust this company at all. They are trying to turn therapists into gig workers and betraying clients by selling what should be deeply protected information, all to rake in the profits.
Response from BetterHelpMar 20, 2023
Hi Renee, We appreciate your concern here, and also appreciate the opportunity to respond to these claims. We are deeply committed to the privacy of our members and we value the trust people put in us by using our services. Our technology, policies, and procedures are designed to protect and secure our members' information so it is not used or shared without their approval and consent. To clarify, we do not share and have never shared with advertisers, publishers, social media platforms, or any other similar third parties, private information such as members' names or clinical data from therapy sessions. All the best, BetterHelp Team
Jj
My therapist is amazing, organized, and very helpful. Customer service goes the extra mile and helping people is clearly the first priority. Also the app is easy to use and I love the options it offers for phone or chat therapy.