BetterHelpReviews of betterhelp.com

I totally appreciate the kind and understanding way that I was spoken to.

Absolutely terrible service. I don't recommend it! Although therapists might be good (never got to a point to talk to one), but customer service is complete disaster. One month waiting for a session, selected the date from therapist schedule and therapist did not showed up. Apparently calendar has automated suggestions without synchronization with therapist calendar. So how can you promote cheaper service than physical sessions? BetterHelp has to take actions and monitor new comers and suggest alternatives if something is not going smooth. What's the point of paying on monthly basis if nothing is happening. Working with clients as with patients, customer service of such company has to be outstanding. It seems BetterHelp does not understand that... No go!!!

I like the chatting form of therapy. It's digestible, bitesized and flexible(could use video/call). It is exactly what I need right now: steady but not intensive recovery.

Great app and convenience to find therapist that help with situation. The only down fall is that you can't contact therapist direct instead of connecting through the app.

The BetterHelp platform was easily accessible to be matched with a therapist and I received a perfect match. This platform made therapy easier for me by being able to easily message my therapist and join video calls. Highly recommend to anyone!

I was nervous about starting therapy in general let alone online because i felt it wouldn’t feel as personal as id hoped. But after a few tries of finding the right therapist for me i actually am so happy I decided to give it a shot. Ive made amazing progress with my therapist Lois. She is so amazing. You can tell she really cares and is not judgmental in any way. She is honest and really helps me look at things in different ways. I only wish id given betterhelp a fhance sooner.

So I will start that the therapist was great. My issue was the shady billing, lack of a working phone number (the number listed on my credit card bill was a 3rd party that can only pass along messages to the actual company.) I had filled out info to get a therapist, initially than decided not to, then kept getting offers at lower and lower cost until I clicked on "4 sessions for $260" in the pop up or possibly email though I can't find it, it was not framed in the promo offer I got as an auto-renew subscription plan. I then never got an emailed receipt nor any notices of future charges, bills etc. So our therapist went on 2 weeks vacation and I can only meet one day a week so in the course of 10 weeks we met 3 times 30 min each. I was billed $780 for 90 min total of online therapy. There was minimal contact apart from the scheduled sessions except me trying to schedule. I had no idea I had to do all 4 sessions in a 4 week time frame and literally got nothing from them suggesting there were further charges because of how I scheduled. Because there is no way to speak to actual human beings at this company (ironic for a therapy service to have such terrible communication) I can't fix this except by filing BBB complaints etc and blocking the company from being able to charge to my card. I would use extreme caution it is definitely not cheaper then traditional therapy, we have a PhD down the road who we could have paid the same amount for 7 hrs of in person therapy. Addendum: I cannot see how to reply to their reply, but in no way shape or form are you “always available”. You have to wait 24 hrs to get an email from contactatregain email. So when I started this complaint 48 hrs ago I got a reply 24 hrs later that didn’t seem to understand the complaint and offered to extend my session, my email to clarify I want no part of this company and refund the 2 unauthorized charges remains unanswered. So waiting 24 hrs between clarifications and having no working phone number does not equal “always available”, if you are always available please put your working actual business owned not 3rd party answering service phone number in your reply. Since you seem to loathe direct human contact minimally put your link to live chat with an actual better help agent in real time. If you cannot do either of those very basic simple good business practices please do not claim to be “always available.”

I started using Better Help because I couldn't find a therapist in my area that would take my insurance. It's been one of the best experiences. I really like my therapist and the app is incredibly easy to use. It's been the best decision I've made in a long time!