BetterHelpBetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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9,555 approved reviews, newest moderated first
Ana A.
With Covid and the adjustment we all had to make, doing an online therapy seemed like the right evolution. And it has been amazing. The video session has been amazing. Being able to write down my thoughts (also can choose for my therapist to read it) whenever I am triggered and having my therapist check on me in between sessions are just so extra. And it truly has helped me feeling less stressed and anxious.
Safran V.
The flexible price point was what first attracted me to betterhelp. After joining, the way that they match you with a therapist is super cool, and they got me connected to a therapist very quickly. I appreciate the variety of ways I can schedule appointments, and the 24/7 chat option is amazing. Truly a good service, and amazing people work here.
Briana G.
Betterhelp has been such an amazing help to me. It's been the thing I've needed for so long but never knew. They care and make sure above anything else you as the patient are comfortable and taken care of. I started back in October 2022 but even today in March 2023 I still have the same great experience
JuW
It is very convenient especially if you find yourself needing guidance in an hurry. It has been very beneficial. I would say be open and try it out. Everyone’s experience will be different but the convenience is there for whenever you need help.
Taylor
I've been using BetterHelp for several months now, and I'm truly impressed with the quality of service and support I've received. My therapist has been extremely helpful in guiding me through some tough times, and I feel like I've made significant progress with her help. The platform is user-friendly and convenient, and they have several options that can be used to reach your therapist either, audio call or video can be used for sessions in addition there’s an unlimited message option as well and I think that’s is a game-changer. Overall, I highly recommend BetterHelp to anyone seeking professional support for their mental health."
RA
I really wanted to like this and wanted to give this service a honest try. But after 3 months in, I can confidently tell you: Don't Bother. My first therapist was actually pretty good. Unfortunately he disappeared after a few sessions. I have been bouncing between therapists ever since. They have been nice people but there's been no connection. One therapist even gave me dangerously bad advice which contradicted what my doctor had told me about my meds. Webinars are low value content to be honest. Go on YouTube for better content. The Group Sessions were hit or miss. The host of one never showed up. The host of another spent 75% of the session talking about himself and would not give others a chance to talk. It was super weird. The other hosts were good but again, not worth it for what you pay because if you have a dud session, you can't rebook another session without paying. I'm writing this review now as the host of a 8AM group session failed to show up. Lesson learned. I've cancelled this subscription and will try a different service. Any therapy service which makes you pay before you can test it out is a red flag.
Response from BetterHelpMar 21, 2023
I'm sorry to hear about your string of bad experiences, RA. I can understand why you'd be skeptical to continue given what you've described. We have a Member Success team that can be reached via email ([email protected]) for concerns like this, and that are able to extend memberships in cases like this. We want to make sure members get real value out of their subscription, and our of our platform features. I'd love to follow up with you directly to see what we can do for you, even if that ultimately entails stepping away and going through a refund process. You should get an email through Trustpilot shortly! Thanks, BetterHelp Team
Erick M.
Better Help is such a godsend. From the simple layout to the great matching (or suggesting if you're changing therapists) to the pricing. Therapy is such a daunting life task to take on but BH makes it so easy and comfortable for someone.
harry
therapists are loose cannons that have no accountability to the platform especially the last one ..i requested she review my log for relationship ending issues ...she did not initially then after 2 session she does review the log and immediately quits me ...this thing of.."im not the right therapist to help you " im worn out with this elusive say nothing answer ...i deserve and REAL answer ..but never going to get one ..ive tried .. repeatedly
Response from BetterHelpMar 21, 2023
Hi Harry, We're so sorry to hear about this experience, and can definitely understand why you'd be frustrated. This doesn't sound like a typical experience, and we want to make sure we do our part to look into these claims further and help maintain accountability. We want to make sure this is made right by you. I'll request some more information from you here so we can reach out directly and get this all resolved. Thanks, BetterHelp Team