BetterHelpReviews of betterhelp.com

I love/admire BetterHelp and I appreciate their brilliant innovation - I love their mission and provided service. Before BetterHelp I was stuck and out of options - I was depressed with zero available therapists in my insurance network; I had to call so many different places and go to voicemail and leave msgs and emails, and my primary Dr. was my refuge - referred me to a behaviorist that was available and unfortunately costs were not covered by my insurance and each session was going to be as much as one month would cost on BetterHelp. I desperately needed help. BetterHelp saved me, pulled me out of my depression immediately, just by signing up I felt immediately supported and the price was very affordable compared to what I would have paid for with my healthcare provider, or out-of-network . Put the money saving aside, I felt immediately supported because I knew I will have a therapist, and I no longer needed to find someone. I liked the questionnaire! Specially the preference for finding the right fit, right therapist, who I'd b most comfortable with. I loved the ease of scheduling and the messaging with the therapist. My first session was amazing (the intake) and the professionalism and knowledge bank is impressive made me feel I'm well supported. I'm also rating my experience with BetterHelp high because I see everything aligning with the company, from their groupinars (which are amazing - life-changing by the way) to their website, to their support, to their feedback loops. I was giving what I was needed and bonuses that fit right in. Care is at the front and even when I disconnected from BetterHelp for a bit (temporarily) the experience was well designed via the app - communication with therapist that I didn't need to worry about/ Coming back was super easy and straightforward.

The process to find a therapist was quick and I was able to find a fit right away. Sessions were quick to setup and my therapist was always responsive. The ability to interact from home (or from anywhere) instead of having to go into a set location helped make this easier than previous therapy I've had. The cost is fair and I was able to use my FSA/HSA account.

My counsellor I got matched with shouldn’t even be called a counsellor. I had 1 phone session with her and she had the most monotone voice you could imagine. Acted as if she hated her job and didn’t want to talk to me. Said “obviously” and “as I say” about 15 times, which was not only annoying but also contributes to her rudeness. Asked me very generic questions about my issue and that was it. Definitely not worth the money. You’re better off finding an actually good private therapist elsewhere. Better help, you need to DO better!

He logrado acceder a terapia con un formato más ordenado, me gusta que me hacen el reminder de mis sesiones y además que tengo todo un app para tener mi récord de las sesiones, además agradezco mucho que el contacto pueda ser continuo, porque no tengo que esperar hasta la otra sesión para ponerme en contacto con mi terapeuta. Algo que cambiaría sería las alertas cuando hay problemas con el pago, me paso que mi tarjeta se había desvinculado y aún me mandó hasta el último minuto que me sesión sería ese día, pero al entrar al app por el problema de pago no pude, lo podría haber evitado si los reminders de sesión hubiesen parado o hubiese habido alguno sobre el problema de pago.

I’m grateful for BetterHelp therapy because I have a great Therapist, Dr. Khillah .

I've got to say i am very happy with better help i have been to loads of therapist's and they never suited me with better help i can see myself changing for the better and actually motivated to do the exercise's and the most important thing is the actually work. i am forever grateful.

Unfortunately tried this service more than once; more fool I! First time, was matched with a halfway decent therapist but during one of our sessions, she (albeit unintentionally) triggered me so much that my mood dropped really low for more than a week. When I had to change counselors because I relocated for work, the app didn’t record any of my journal entries and there’s no feature where my previous therapist could share her session notes with my new one. Second time around, I was first matched with out-of-state counselors who weren’t even licensed to practice here. When I made the support staff aware of the same, I was finally matched with a therapist who seemed to care. She sent me worksheets before our first session which I dutifully filled up, and our first time seemed okay. Imagine my shock when she messaged me the next day to tell me that she was going to drop me because she prefers clients who can do video calls and not just phone calls via the site. I could’ve been flexible enough to do a video call, but she didn’t give me a chance to choose. I emailed her to clarify, and gave her more than 24 hours to respond, but nothing. When I finally sent her an angry note telling her how disappointed I am with the experience, she replied immediately that she hadn’t seen the message and didn’t bother to justify anything. Also, when I finally canceled the service, I found two incorrect charges on my credit card statement. In the midst of a personal crisis, I’m going to have to dispute and get this correct with BetterHelp’s support staff. Overall, a horrible waste of time, money, and energy.

I liked my therapist, and how there is a journaling option in the app! It’s nice to fill out when I have some spare time😊 I didn’t use much of the call or live sessions, but anyways, I liked using this app 👍