BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
betterhelp.com
Website
betterhelp.com
Category
Mental Health
Listed on Five Star Index
2026
About these reviews
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The company replied to 11% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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My therapist was great and if she was on another platform I would continue to see her. I have addresses them charging my card twice for large amounts with no prior notification. I have worked in mental health and I can say any agency I have worked with notified the patients either before or day of service. This is poor practice in my opinion. Also, there is not a number you can talk to someone about instead there is only email.
Response from BetterHelpMay 1, 2023
Our apologies if there was any lack of clarity surrounding the automatic billing renewals that occur with active memberships, Elke. We try to make this clear on the payment page, and keep your next billing date clearly visible from your Account Settings page.
Our Member Success team typically replies to messages within one business day, and can always help with billing-related matters to ensure you're getting the most out of your membership.
I'll request some information from you here which I can use to help find a resolution for you.
Thank you,
BetterHelp Team
AV
Angie V.
Better help is great.
I was only a part of better help for a couple months but my experience was great. I turned to better help because I didn’t have any health insurance at the moment. I started a new job and was waiting to get coverage. I really needed to talk to someone and Better help was amazing. I wish they would be able to work with health insurance companies as well because I would’ve definitely kept it.
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Insaf M.
It's a very effective kind of thing
It's a very effective kind of thing. There's no big difference from the therapy we know, just that it is better with more open options. One month of subscription into better help was pretty helpful
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Valeria L.
Find the best therapist for you
Finding a good therapist that connects with you is not easy. Betterhelp managed to find mine, it's a good and affordable app that can help many people.
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Eldin
Very happy!
When first signing up for BetterHelp I had concerns that the monthly cost wouldn't fit my budget so I got in contact to postpone getting therapy. I didn’t reach out with an expectation or intention to get any assistance but simply to let them know that I had concerns whether I could afford it. The price was already way more affordable than conventional therapy and I didn’t want to ask for it to be any less expensive. However, to my surprise they were generous enough to offer a discount so I could get help. This was huge to me and showed me right off the bat that this is a great service. Also the first therapist I was matched with ended up having a great understanding of what I was dealing with and ideas to help me. I highly recommend BetterHelp to anyone who wants to give therapy a try. It is truly a great way to get help and support to move past things holding you back in life.
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Ana N.
I have asked for their nasty ads to…
I have asked for their nasty ads to stop appearing several times on all my social media platforms and now they seem to appear more often. I don't care who is at fault but the review needs to be made. I used to consider therapy, but not anymore :) Thanks to "BetterHelp" 😂😂😂😂😂😂😂 Sorry I was just really hungry when I wrote this
Response from BetterHelpMay 18, 2023
Hi Ana,
Thanks for being willing to work with us by providing a bit of account information. I hope our response was able to provide more clarity surrounding your concern!
If there's anything else we can do to help, don't hesitate to reply to the email thread directly.
Take care,
BetterHelp Team
FI
Fiz
BetterHelp but from a different point of view
I come from a family where I wasn’t able to afford therapy. When my friend first recommended BetterHelp I thought back about the pricing I read in online comments. Those comments couldn’t have been further from northern truth! The company has always maintained a strong relationship with their patients and helped them in any way they could regarding payments too.
As for their program: my first therapist wasn’t a good match for me (he is a good therapist, we just didn’t click), BetterHelp offers you the option to change therapists. When I matched with my current therapist I couldn’t have been happier. He’s very supportive of me, guides me in my journey, helps me understand my problems and shows me ways to improve. He also matches my energy levels very well. He often checks up on me out of the kindness of his heart, which I appreciate a lot. There are also multiple ways to communicate during a session (my sessions are weekly, and I started with just chatting) — my therapist is very understanding and never complained about having to text a lot. He was kind and waited for me to get to the point where I was able to move to call sessions. I just wanted to point this out for all my social anxiety pals reading this. No one forces you to do anything on this platform. It was surprising for me too but therapists are just genuinely there for you. I feel like I’d always known my therapist. And we have a deep trust with each other. Which I appreciate, and I know he does too.
Another thing the platform provides is groupinars on a variety of topics. I usually attend for 4-6 in a week. Each one is 60 minutes, you can talk to each other and discuss things within the group; but you can direct your questions to the lecturer, who will take their time replying. I found their groupinars super useful. For one, I could learn and practice quite a few tricks and tips. And two, their explanations are very understandable, easy to follow along as well. And as I mentioned before, you get to hear others’ stories, sharing yours if you’d like. I often found myself typing in some of my own answers and just be completely honest thanks to the safe space each and every groupinar creates.
If I could say one thing about BetterHelp as a friendly advice: Try it! You’ll never know online therapy works if you don’t give it a chance. My best friend did; and so did I. This program helped so much to my friend, I could never thank them enough. And now they are helping me, and this is such a magical experience for me which can hardly be put into words. But I tried regardless. I hope it was worthwhile reading my feedback:)
And just to be clear, I am a critic, so I can be harsh with the truth. But nothing bad to say about this company and its workers. Everyone is super understanding and caring. They are professionals who try to make our lives easier and our mind lighter. The company has a goal to help even more people, and I am completely here for it. Let’s help as many people as we can, part of that is sharing our experiences and spreading the word about the program we take part in. So thank you again for reading this, and thank you to my BetterHelp family for helping me grow like a flower:)
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Cindy
I have been with BetterHelp for 1month…
I have been with BetterHelp for 1month and it has been a game changer for my anxiety and mental health. My therapist Jennifer is amazing and available to me whenever I need to reach out. Thank you to both Jennifer and BetterHelp for provided affordable options to help oneself improving their mental wellbeing