Anita W.
On-line therapy vs. in person…
I have used therapy before but never on-line. This was a great experience. I love the fact that they have so many options for therapists and if one isn’t A good fit, it’s easy to switch to another.

BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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9,555 approved reviews, newest moderated first
Anita W.
I have used therapy before but never on-line. This was a great experience. I love the fact that they have so many options for therapists and if one isn’t A good fit, it’s easy to switch to another.
Cezar
I've heard of BetterHelp via podcasts and Youtube ad sponsors for some of the content creators that I watch. I was putting off therapy for a while now and said why not, nothing to lose and the main appeal for me was the fact that I can easily switch therapists if I don't like it. Luckily my therapist (Angela Casey), so far, has been excellent. I'm happy I made this step and chose to invest in myself, it's very rewarding but also hard at the same time. It's hard to be honest with myself let alone with a stranger however, somehow, managed to build that rapport with my therapist. Which I'm fortunate. Customer support are also responsible, professional and friendly. Been using them for some months now and, luckily, only have good feedback on both fronts (customer service and therapist).
Tamara H.
I love the convenience of online appointments. I was able to talk to a therapist during a trip across the states to start a new life. I attended a wonderful group meeting where all of us were able to talk about our troubles for the first time.
Aya
The therapist I've been seeing has been helpful and supportive she identified my triggers and what's been causing my mood swings.
Jerry H.
I’ve been trying to get going with BetterHelp, but they keep pairing me with therapists that have NOTHING to do with my needs. I have filled out their forms, and adjusted my answers to try to dial in my needs so that I can find an appropriate therapist, but their system keeps steering me in the wrong direction. VERY FRUSTRATING. I need help/guidance/counseling, NOT an additional source of aggravation in my life. Thanks, but NO THANKS !
Response from BetterHelpMay 15, 2023
We're really sorry that the first match(es) through our system don't seem to be right for you, Jerry! We list the therapist's primary areas of expertise just under their names on their profile, and their "Additional areas of expertise" underneath the "Years of experience" portion. In any case, our Member Success team is dedicated to working alongside members to find the perfect fit within our large directory of providers. If you haven't already, please reach out to the Member Success team ([email protected]) so we can get this taken care of for you. I'll request more information from you here in case you'd like me to reach out to you directly. Take care, BetterHelp Team
Denyel G.
BetterHelp helped me receive the help I needed at the exact time I needed it. No waiting weeks for a appointment. I love that I could connect with a therapist right away!
Brenda Marjorie R.
I am 64 years wise and I am learning about Adult ADHD. My Therapist is very patient and kind while explaining what the diagnosis means and how I can support my young adult daughter as her mother. Thank you BetterHelp. Brenda
Christopher M.
I have been charged by Better Help twice for the last 5 months, having escalated the issue to the team last week, I still do not have the monies refunded totalling £960. I have now been charged again twice this month post raising the issue, increasing the monies incorrectly taken by Better Help to £1,200. Can someone from Better Help please immediately contact me to arrange the return of these monies, and resolve this issue
Response from BetterHelpMay 12, 2023
Thank you for reaching out Christopher. It sounds like your account may still be active, and as a member-based service, this means you will be charged until you have ended the membership. Our Member Success Team can definitely look into this further for you and make sure we get your account situated in the way you'd prefer. I am going to request more information, via TrustPilot, so that we can assist you further. Talk soon, BetterHelp Team