BetterHelp Reviews | Read Customer Reviews of betterhelp.com

BetterHelp Reviews | Read Customer Reviews of betterhelp.com

BetterHelp reviews

9,555 approved reviews, newest moderated first

K.B.
Jun 6, 2023
One of the best modern options for mental health care
It is very flexible with ways to communicate. I was matched with a professional in a timely manner, and they have an abundance of resources available to me at any time
Report
DEBBIE C.
Jun 6, 2023
Never judgement, just support
My Therpist Jerry Crimmins has been such a help to me. He listens, understands and takes me down some mental avenues i may not necessarily want to gown down but benefits my recovery. I can reach out to him daily if I need to and responds quickly. Never any judgment, just support.
Report
Jami
Jun 6, 2023
BetterHelp is wonderful
BetterHelp is wonderful. It is a safe place that supports me on all levels so that I can be the best me mentally, emotionally, and physically.
Report
Natasha
Jun 5, 2023
Affordable, professional, excellent
They really try to make it work for you. They have a lot of therapists with different expertise, so you will always find someone best suited for you. I changed the first therapist and in a few days they found a new one, and I'm very happy with their choice for me. The price is also the best price you will find anywhere, trust me, I've done my research. I highly recommend! :)
Report
Jo-Ann H.
Jun 5, 2023
A therapist for every need
A therapist for every need, and multiple group sessions are available. I highly recommend BetterHelp
Report
Phoebe W.
Jun 5, 2023
I was going to start therapy with this…
I was going to start therapy with this company but changed my mind because £40 a week was beyond my reach, since telling them this, I have had at least 1 email a day (and sometimes 2) telling me I have a message from my therapist, I DON'T HAVE ONE! I find this really stressful and tantamount to harassment, on this alone I could not possibly recommend this company to anyone. Message to BetterHelp Please leave me alone! I have now managed to unsubscribe, thank goodness.
Response from BetterHelpJun 6, 2023
Hi Phoebe, We really appreciate you considering our services. While we are sad to hear you are not continuing at this time, we can definitely help with unsubscribing your from future emails. I am going to request more information, via TrustPilot, so that we can work together and process your request. Talk soon, BetterHelp Team
Report
Megan
Jun 5, 2023
While the idea of this company is good
While the idea of this company is good, in practice, two out of the three therapists I have tried working with on the platform canceled sessions within the first week (within an hour of the scheduled time!) and did not offer accessible times or formats to meet with them. Subsequently getting a refund or any help at all through the customer service request has always been a nightmare. The only therapist I worked with on Betterhelp that was competent and reliable switched to a different company soon after I began with her, revealing what the experience must be like on the therapist's end as well. This company does not seem equipped for patients who need serious, reliable, qualified mental health professionals.
Response from BetterHelpJun 5, 2023
Hi Megan, We're really sorry to hear about any negative experiences you had with the therapists, or with our Member Success team. Last-minute session cancellations shouldn't be the "norm" and we'd like to do what we can on our end to find out what happened in your case (so we can work to correct the behavior). If you're willing to provide us the email address linked to your account, I can work with you personally to help get this sorted out and find a solution that works for you. Thanks, BetterHelp Team
Report
Brooke F.
Jun 4, 2023
Convenient and user friendly!
It was so quick and easy to sign up, my therapist (who is amazing) is available on my schedule and the access to classes and webinars is very helpful. The app is easy to use and makes it easy to connect.
Report