BetterHelpReviews of betterhelp.com

I cancelled my membership in May and they took the money (£240) in June and I had to ask for it back. I assumed this was resolved but they have taken another £240 in July which has yet to be refunded despite two emails. It is difficult to contact them directly. (refund now pending.)

Great app...prices are high though, if I didn't have a good job I would not have been able to afford it.

BetterHelp has been a Godsend. I've found a therapist that is the perfect fit for me and a platform with plenty of great resources that meets my needs. BetterHelp has so many great ways to get help and connect with great therapists without having to leave your home. I highly recommend this resource for your counseling/therapy needs.

my direct interaction with the therapist, and her feedback, made me feel hopeful. Jackie’s validation of my challenges, as we discussed them, gave me strength to keep moving forward. She also used a visual aid of opening and closing a colored 3-d puzzle of a globe , that helped reorient myself back towards the discussion we were having. i felt completely engaged in the process.

The range of support options are amazing. Not only do I get those one session a week with a highly skilled and compassionate therapist, I also get to send indefinite amount of massages (written, voice or video) and they'd reply within 24 hours. And if I don't get along with a therapist I can very simply change them. Furthermore they have great group sessions for specific topics as well. And they are even included in the regular price. The possibility not to only engage with a therapist but with other people in a similar situation is very helpful as well. Also it is incredibly convenient not to have to go anywhere for it, but be at my comfortable and save home while facetiming with them.

I found the platform intuitive and easy to use.

I’m really disappointed in my experience with betterhelp, i have tried three different therapists. Each one didn’t really offer any help apart from listening and asking me how im going to solve my problem. I’m not in the mental or financial space to be wasting money and time like this. I’m really upset about the outcome of betterhelp. I think the therapists on there should be checked more thoroughly as i think half of them are running their services from their living room couch. I do not recommend at all.

My therapist is amazing in ways of how he helps and gives me advice on how to cope and he does check in on me from time to time.