BetterHelpReviews of betterhelp.com

I love this so much because I work like crazy and I can always fit my appointments into my work schedule

The therapist missed the meeting. I paid upfront. I took time out of my day. They didnt care

Overall a good service. Fairly easy to get going. The therapist matching could be more transparent and give more options to the client. I’m happy with my therapist but didn’t know why she was chosen or if there were other options. The software is frustrating at times and doesn’t handle poor internet. I wish it was possible to just use the phone itself, or at least power the conversation via phone like Zoom, Teams, or Google chat. If the connection is poor or the software crashes, at times it ends the session which is annoying. Otherwise it’s a great app and service and overall fairly affordable, the ability to schedule sessions in flexible manner is very nice. Also to get checkins from therapist more frequently is advantage vs in person therapists. There are also useful materials that are sent through the app I’ve found valuable to the experience. For example, a document on strategies to avoid certain issues etc.

The only good part of this was the customer support. The therapist I got was incapable of actually conducting a therapy session... I was bullied on our last call. She was very good at being empathetic, lots of "awws", "that is so unfair" and "woooow" - but without anything else. So if you are looking for someone to just agree with you that the world sucks, but without actually helping you do anything better, go for it. I am saying this because she was highly rated! But then, when I asked her to discuss something more in-depth, I got an opposite person, who bullied me while on a call. This was not a session. I do not know what it was. I brought up something that I struggled with, which I had identified and mentioned that I wanted to discuss 3 times, and she flipped her personality and started telling me "If you don't solve this it will impact your marriage! You can lose your husband! you just got married, do you want that?" and I am just sitting there shocked because I HAD BROUGHT IT UP, not her. I had come to her asking to discuss this, and I am getting scared into fixing it. What?? She then continued to be the complete opposite of a therapist. I said things like "I struggle in this type of situation" to which she replied "Well it is as I have thought in the beginning," and went on to say what bias she had about me, then topped it off with "Just stop doing that, just stop", and the icing on the cake was telling a person who has had so much trauma in their life that they cannot stand up for themselves "you don't respect other people, so you need to stop being angry at the fact that they are acting like this! you need to respect other people". She then proceeded to almost yell at me to repeat what she was telling me, which was: "You are not better than others! You cannot control other people. You need to respect other people" This was in the context in which she had earlier been angrier than me at a particular situation and the situation was someone imposing their religious beliefs on me, and me being frustrated that I had not called it out, but behaved very calmly - too calmly perhaps, in the sense of not even showing that it is something I do NOT want. Overall, I left that call crying - both for my money as well because I felt traumatized (mostly the trauma), and I still find myself remembering some of the hurtful and unuseful things she said to me and I have to get them out of my head. She had so many certifications, including CBT, and she had no idea whatsoever how to apply any of them. She was either just "aww" -ing and not saying more than what she thought I wanted to hear or - the opposite: being judgmental, aggressive, biased, hurtful, and angry, and it seemed like she took out her anger on me - while I was there as her patient, and her as my therapist. Again, this person was rated over 9. OVER 9! I do not know if this applies to the majority of the therapists, but the fact that she was at the top on the platform makes me wonder about the standard of actual care, or whether it's a way to massage people's feelings into feeling justified in whatever emotion they experience, without giving them any support into making progress. Customer support did help, and I got one session's worth of money back, but overall it was a complete waste of time and money.

Tried to sign up for Betterhelp a few times. I was living in a rural area with no services and working a very low paying job. Even with their financial aid, I couldn't begin to afford it. Here's a clue- its only "better" when it is an actual alternative. Its only an alternative to a thousand bucks an hour. Its still 200+ a month, for what, one session? Two sessions? This isn't helping the vast majority of us who are POOR and also suffering mentally. This is for suburban moms with a rich husband. You know, people who can access all kinds of other help.

Their offer is a smart idea, but beware that it's only a marketing pitch. I wish someone would build a service like BetterHelp.com one day, but in reality they do not connect you to a therapist, and once you pay - you won't be able to access their services. They've put in quite a bit of reviews, but since their technical platform doesn't work it's a pipedream. --- Update --- After struggling to connect and giving up, I had an exchange for the first time with the therapist through short messages in email, which was a very strange experience. I also read an email from your technical support team, to whom I complained to. Next I saw the response you've posted here about the fact that your platform does provide the services it offers. Yes, I confirm that finally there was as therapist that reached out to me, but chatting across email as an interface is not really what you've offered on your platform. There was sporadic access to the live chat functionality, but either myself or the therapist kept getting kicked from the live session, and we had our main exchanges through the email exchange, and this is not what your offering mentioned about being able to choose whether you can have a phone call or video to talk. Some people are not comfortable with always having to engage with people on phone calls or on a video chat, and prefer to have a text based exchange via live chat. As a provider of counseling and other mental help services, it's important that you understand that some people have strong preferences to use digital channels that doesn't put pressure on the user to expose their voice, or body, or other things that are causing problems for them. It's a very common capability to have live chat these days, as they are available on many social media sites, e-commerce webpages, and even in games. Ensuring this channel is user friendly and accessible for those with debilitating conditions would make sense given your target audience. If your live chat functionalities or website login user session management do not work in particular settings it might be useful to put a small notice on the launching of the service, so that users understand how to interact with the service upon launch. Finally, the native app you have is not available in the French App store and it would be useful to have the ability to download the software without having to create a US App store account.

My experience with Betterhelp was nothing but fantastic. The amount of personalization they offer has shaped my experience into a great one. The company has excellent forms of communication and great incentives. The effort they put into their users is something I personally vlaue.

It's easy to reach your therapist between appointments. You can change doctors until you find the best fit. Better help is a full service psychology company. I have had a wonderful experience using the app.