William “Will” R.
Overall a good experience
Overall I found my experience quite good with Better Help and my Therapist. I appreciated the price reduction I received in accordance with my being a new customer. The other options for group sessions and classes were good and mostly helpful. I was a bit annoyed however by the technological issues I had with the app and what was required. I am honestly not sure if it was an issue or limitation on my part or an issue with the app/website. Yet, the problems and/or requirements were a bit frustrating for me. I would have hoped for different or better options in so far as the customer experience side. I was honestly hoping(not expecting) for the pricing to be more reasonable and was just not something I could continue based on my income. Otherwise and as I said, overall I was pleased with the experience and the options for therapy offered. Thanks for your consideration of my experience as a customer.



