BetterHelpReviews of betterhelp.com

BetterHelp has many resources available for a wide variety of mental health issues. They really care about their clientele and getting them the help they need.

I have made a complaint with better help as I signed up for membership and but had second thoughts because it was too expensive for me and didn't have my first therapy session but you never refunded my card . This is a lack of integrity to take people's money and not refund them when they have cancelled and haven't had their first therapy session. Awaiting your response .

The app is simply amazing, what a great tool, it's doing SO much for people and single handedly saving so many lives. Do not hesitate to try one month with them.

Therapy has never worked for me in the 25+ years that I’ve had mental healthcare. I decided to give the BetterHelp app a try based on a recommendation by a very good friend. The app asked me the right questions in order to find the right therapist for ME. I no longer have to drive across town, sit in an uncomfortable waiting room, and feel hopeless to fix anything. I can text, call, or video conference with my therapist from literally anywhere! Yesterday, the dogs needed to go outside, so I moved my therapy to the porch. I didn’t feel judged for living my life while working on self improvement. My therapist, Eva Washington, is the best I’ve ever met. I’d encourage anyone who thinks they need help with their thoughts and actions to consider the BetterHelp app. It’s working for me and I’m confident it can work for anyone.

Explore the best therapist match for you. BetterHelp provide a series of questions that match your needs to therapists. It you meet with one therapist and want to try another, you are free to do that!

I never used the service. At no point in the subscription process was the initial fee and subsequent fee structure clearly explained. When I saw that the company billed an upfront $320, I immediately canceled the subscription and counseling session. They clearly understood, at the time, that the account was to be cleared because they reimbursed the $320 quickly. Then, every two weeks, my PayPal account t was being charged $80. I called after the first charge and was in contact with a call center representative who could only take a message and forward it with the claim that I would receive a response within 1-2 business days. I never received a response, but they didn't actually respond when I requested the $320 refund, so I mistakenly assumed it would be taken care of. 2 weeks later, I get another $80 charge. Again, my only contact with the organization was through the call center. I called, waited 2 days, and again, there was no response. So, I called again. After about the 4th time calling, I asked to be put through to someone within betterhelp who could actually handle the issue. There was no number provided that didn't go directly back to the call center. I checked for a corporate number and none are displayed. I ultimately submitted a report to PayPal who blocked the company from further charging me and escalated the claim. At this point, I am waiting for betterhelp to send me a refund of $160. This is not only suspicious charging policies, but unethical given the service they're providing and the prominence of their advertising as an affordable treatment option. The company should not be allowed to maintain approval as a viable mental health organization.

Therapist I had chosen had my specific issue listed as something she was able to deal with when I actually got onto the call she wasn’t very good and clear that she had no real experience with what I was saying. She just kept saying ‘mmmmm that must be difficult’ and offered me no real tangible advice outside of the stuff that I already told her I had been attempting to do. I left the session feeling worse than when I joined and feel like it’s been a waste of my money. I still have 3 more sessions I’ve paid for so hoping the next person is a lot better.

Betterhelp therapy was undoubtedly the best help I have received. The system is easy to use with many additional group sessions from specialists throughout the world, self-help advise and access to many therapists to choose from. I chose Farzana Zara Nizami. She was so knowledgeable and helpful compassionate and understanding. Her advise and continued communication and care was amazing. I don't often write reviews or recommend but I will not hesitate to recommend Betterhelp and Farzana. In the unfortunate event that I need therapy again, there is only one place I shall be going. Thank you so much Betterhelp and Farzana I cannot describe how much I appreciate your help and support.