Zayn M.
Game changer
This is a revolutionary platform that is transforming the way mental health can be sought and experienced. I highly recommend to anyone as it is so easy to incorporate in your regular schedule.

BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingMental Health · Newark, Delaware
Excellent

Mental Health · Lancaster, California
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Mental Health · New York, New York
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Mental Health
Excellent
9,555 approved reviews, newest moderated first
Zayn M.
This is a revolutionary platform that is transforming the way mental health can be sought and experienced. I highly recommend to anyone as it is so easy to incorporate in your regular schedule.
Sydney
The first time I tried betterhelp, I lived in a small town which matched me with therapist that I had multiple relationships with. However, when I moved to a larger area, I decided to try it out again with new hope. So far, my experience through betterhelp has been great. I was matched with a therapist that truly understands me and challenges me in a productive way. I feel validated and empathized with. Scheduling is so simple and effective for my busy life, and there is so much flexibility in how sessions are done. I would truly recommend BetterHelp for anyone interested in therapy and ready to put in the work for a better life.
Lauren C.
What I appreciate most about Better help, is the afforability, and ease to sign up, and be in touch with a therapist on video chat no matter where you are or what circumstances arise. I love the techonolgy and the reminders to do journal entries. I feel very supported, and positively reinforced. The journey is about learning to know and love thyself. Everythign else can fall in place. My therpist helps me realize things I can let go of.
Julie E.
Better help has been easy to navigate. There are tech issues that pop up but that happens with every website, platform, or app that I use and it’s how they handle it that matters to me. They respond and address the tech issues so that their amazing therapists can continue to do what they do best.
mrlomyen
My experience with BetterHelp has been disappointing due to unmet expectations and unexpected charges. When I initially signed up, I had the assumption that I wouldn't be charged if I didn't use their services. Unfortunately, this crucial piece of information was not adequately communicated during the sign-up process. When unforeseen circumstances involving my father's health prevented me from utilizing the service, I was surprised to find a charge of $1080 on my account. The lack of clarity on their billing practices and the expectation of being charged even when the service was not used has left me frustrated and dissatisfied. It's crucial for companies to clearly communicate their policies, especially when it comes to charges for unused services. I hope this review serves as a reminder for BetterHelp to enhance their transparency and for potential users to be cautious about potential hidden fees. I paid them a lot of money for nothing.
Response from BetterHelpNov 17, 2023
We're sorry to hear about the health issues your father was experiencing, and we do apologize if you felt that billing agreement for your membership was unclear. We try to touch on this multiple times throughout the signup confirmation and payment processes. That said, we can of course still help find a resolution for you regarding the billing on your account. You'll receive an email from Trustpilot shortly -- please provide the email associated with your account and we'll reach out directly to see how we can assist. Take care, BetterHelp Team
Alan
It was very convenient for me to meet with my therapist over the phone or through Zoom (my preferred method). Being given a list of available appointment days and times to schedule the next session was also very helpful.The key to effective therapy is active listening skills and empathy by the therapist. My therapist from Better Help was a "champion" in this area. When my therapist spoke, words of wisdom and helpful suggestions was the norm. My therapist sincerely wanted my situation and challenges to get better. I endorse my therapist and give the highest possible recommendation for others to give this service a try!
Willow
BetterHelp has been transformational for me. It enables me to access therapy in a way that works for me, is flexible and affordable. I needed to change therapist a little while back and the process was very easy. In addition to 1:1 therapy there are lots of group therapy sessions included in my subscription. If you want to try therapy I recommend BetterHelp as its very accessible and very flexible.
Caitlin
Very convenient with video call. I was match with a great therapist that is helping me with my anxiety and I’m excited to dive into other issues.