BetterHelpBetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Mental Health · Lancaster, California
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Mental Health · New York, New York
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Mental Health
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9,555 approved reviews, newest moderated first
Jonas J.
Online therapy is just as personable as in person. Therapists at better help are nothing but accepting and open. They are very skilled with creating a safe space for you to open up. There is a 24/7 help line where they respond when they are able to as well. It’s affordable and convenient. As someone who’s never had therapy, I’ve been loving better help. Try it out!!! (Cancel anytime if you need to) :)
Kayla
BetterHelp provides you with the opportunity to seek services at the mode you feel most comfortable. Their prices are more affordable and you have the opportunity to get to know different therapists until you feel you’ve found your match. Everyone is here to help you and aid you in their best way possible. I’ve had a great experience with them and always feel like I have received the best service and accommodations I’ve needed.
Dandan Z.
Betterhelp is pretty solid bc you can choose and try different therapists til you find one you really like and like working with. Plus it's pretty affordable for the type of work (therapy) which can get quite expensive. I do recommend this company.
Maria I.
Horrible company who should not be in the field of mental health. I scheduled an appointment with the therapist they selected but could not meet for a few weeks. However they make you subscribe and charged for the first month immediately even though my appointment was not for several weeks. I immediately tried to correct this and they have no way to contact them via phone. And I ended up sending several emails. I finally got the matter corrected and my money refunded because I disputed the charge. I will never use BetterHelp for my therapy needs.
Response from BetterHelpFeb 2, 2024
Thank you for reaching out Maria, and I do apologize if you were not aware of the upfront charge. As a membership service, we charge for your membership at the point of joining. However, our team is available via email to look into billing adjustments if your therapist's availability is limiting you from meeting with them during your billing cycle. It looks like our Member Success Team did respond within the same day as your message, so our responses may have been going to your SPAM/JUNK folders. That said, we do understand your decision; however, should you change your mind, I would love to personally assist you with having your first session. We are here for you always! Sincerely, BetterHelp Team
Jack B.
Easy scheduling, reasonable pricing and ease of access. Also, the group sessions and goal setting in the app are really nice bonuses. The therapist offered here are great! Positive experience and I definitely recommend betterhelp!
Michael M.
I really like my therapist and I think she is doing a great job. She listens well, makes helpful suggestions, and provides necessary feedback. I can have a session every week for a monthly rate that is comparable to the hourly rates of many in-person therapists.
opal P.
Great all over platform from the customer service to therapist. Highly recommend!
Anthony P.
If you're considering therapy I couldn't recommend this platform more. As in person therapy happens more & more over zoom calls - there's not much reason to NOT use Betterhelp. While doing weekly sessions, the cost is comparable to traditional therapy, and adding an additional session isn't terribly costly when it's needed. The customer service for better help is top notch - they've helped me with finding a therapist, they've been able to offer me to connect with a previous match I've no longer had available to choose, and they gave me a free week when it took some time to get a therapist to begin with. I'd also signed up once in the past thinking I'd use it, then didn't' use it, and racked up 2-3 months of charges on my credit card. Betterhelp full refunded me for that time! Alternatively, I'd signed up for a cheaper competitor once, didn't use it for a week, switched to betterhelp, and the competitor PRORATED my refund. If you're serious about therapy, especially using online services, betterhelp is the clear winner in the space. In fact, with the ability to text communicate, I'd say that betterhelp probably provides a better service than traditional therapy does right now.