Asrune Whitney R.
They are stealing my money
My husband signed up for one month and then cancelled but they charged BOTH him and I for the month he did use the service and have been charging me for FOUR MONTHS without an account. I have no way to contact them since I don't have an account, they have no phone number, and my husband cancelled his account so they keep sending him emails in response to our filed complaints that it's been cancelled but it keeps charging me!!!!! It's been weeks of emails and there is no one to talk to or reply to anyone. Disputing it through my credit card company now. Absolutely ridiculous for such a big company. Shameful really.
Response from BetterHelpFeb 6, 2024
Thank you for reaching out and bringing this to our attention, Asrune. While I can confirm that memberships are automatically renewed, this should only be during the time your account is active. It may be there is another email address associated with the account. Ultimately, we would like to look into this further and see what is happening, as this doesn't sound typical. I am going to request the email address used to log into the account, through a TrustPilot form you will receive shortly, so that we can work together further. Talk soon, BetterHelp Team