BetterHelpReviews of betterhelp.com

App is very easy to use and I was able to get connected with a therapist quickly

I'm so grateful for this site. It really helped me navigate by stress, and it helps me to come up with a life plan to get me through tough times. Thank you to Dr. Cain.

I recently trialed BetterHelp in search of online therapy but found the experience lacking, particularly for those seeking specialised support. Despite the promise of accessible mental health care, I was unable to be matched with a therapist in Australia, nor one with expertise in my specific areas of need. This platform might serve as a temporary solution for someone facing minor, situational challenges, especially given the long waitlists and high costs of traditional therapy in Australia. However, I caution against relying on it for more serious mental health issues. Adding to the frustration was a confusing cancellation process. Despite cancelling my subscription on January 15th, I received an email on February 10th indicating my trial was ending soon. Attempting to cancel again, I encountered a misleading interface that required multiple attempts. I ended up screen recording to ensure the process was completed to avoid unwarranted charges. This is absolutely my biggest issue with online subscriptions - cancelling should be quick and easy otherwise I find it inexcusably unethical. While BetterHelp may offer a stopgap for some, be aware of potential pitfalls and ensure you're fully disengaged to avoid unexpected charges.

These people are predators. They have you fill out an elaborate info sheet to match you with services. However completing it basically signs you up for their onslaught of predatory harassment. I was called, emailed and texted 50 times pushing these services. I suffer from clinical anxiety and depression, and the constant harassment was “triggering” to say the least. They don’t care about your mental health, they care about your money, and nothing more.

If you are wondering if this is a joke I promise you, IT IS NOT A JOKE! This is the best thing I ever did. So grateful and thankful for Better Help. THANK YOU!

BetterHelp has been a godsend for me (and I'm not just saying this). I know BetterHelp is very careful about screening therapists (this has enabled me to trust my therapist implicitly). I've been having issues I'm currently living in the middle of a national nightmare, and my therapist Claire has been my rock. In another field, I'm experiencing issues with my relationship, and Claire has had a phenomenal impact on my communication with my partner, guiding me, encouraging me to listen to my intuition, and my inner voice. I was sceptical at first about online video therapy, but it really doesn't affect any part of my therapy on this platform. The few times I've had a time-sensitive message, Claire was there with a response, including empathy and support. I am really looking forward to encountering more breakthroughs with her. Thank you so much BetterHelp (and especially to Claire)!!

Great service, however there needs to be more transparency in billing and service.

Very accessible therapist. I love that I was able to review and select exactly who I wanted, by reading therapists bios, and seeing their pics. I have used Betterhelp on and on for about 5 years now. It's such an efficient way to obtain self help fast.