Karma H.
2 sessions with 2 different therapists…
2 sessions with 2 different therapists and both cancelled after my first appointments with them both. Customer service is non existent, they don't even reply to you. £200 of money i cant afford down the drain. "Therapists" are happy to hear you moan a bit but not offer any actual advice. If you have any legitimate mental health issues they get scared and run off.
Response from BetterHelpFeb 29, 2024
Thank you for reaching out Karma and providing this feedback. We are very sorry to hear about your experience and always want to know about situations were you feel you aren't getting the care you came to us for. Our Member Success Team typically responds within 1 business day so our responses may have gone to your SPAM/JUNK folders. To ensure we are able to help turn things around for you, I am going to request the email address associated with your BetterHelp account through a TrustPilot form you will receive shortly. We look forward to assisting you soon, BetterHelp Team



