BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
betterhelp.com
Website
betterhelp.com
Category
Mental Health
Listed on Five Star Index
2026
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The company replied to 11% of reviews.
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Most recent review: October 2026.
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The therapist I matched up with, I wasn't too sure about, only because she kept a strict schedule, which she laid out up front. But after only two sessions, I've found trust in this woman, and I wouldn't change a thing. I'm still working on myself but I feel confident things will work out.
TB
Terri B.
My son needs help asap
I read you could get this for free or low cost, my son has really bad mental health and I asked him to try this he is unemployed as unable to work due to his mental health the doctors.has put him on a waiting list for a therapist but says could take a while, well my son is deteriorating I haven't got money to pay for it if I had I would there seems to be no help for people on low wage or unemployed by no fault of their own, he tried this site and says he doesn't qualify for free what do you need to qualify for free or low cost therapy 🤷♀️ my son really needs help.
Response from BetterHelpMar 5, 2024
Thank you for reaching out Terri and we understand cost can sometiems be a barrier to getting the care you are seeking for your son. While our services are not free, we would be happy to see if there are any other ways we can assist your son.
I am going to request your email address, via a TrustPilot form you will receive shortly, so we can see how else we may be able to help here.
Looking forward to speaking soon,
BetterHelp Team
LA
Laura
Can't afford it, even with discount
I can't say anything about the service, because I cannot afford it. I wanted to elicit the help of a professional therapist, but even with the "low income" discount it's still 50€ a week(!), that's 200€ a month!!!
I don't have that kind of money, so I'm not sure what counts as "low income" in their eyes. Guess I'm not getting any help then...
Response from BetterHelpMar 4, 2024
We're sorry if the financial aid discount you were provided wasn't enough to make the service affordable, Laura. I'd like to see if there's anything more I could do to help you get the help you're looking for.
You'll receive a separate Trustpilot form shortly. If you provide me the email address you used to register your BetterHelp account through that form, I can look at the account details and reach out to you to try and assist you further with this.
Thank you,
BetterHelp Team
SA
Sarah
Great for people in the UK
In the UK, NHS mental health services are extremely lacking, for example, NHS secondary care (support workers) are only allowed to work with people for 1 year, then you're on your own (if you can even get care). DBT was cancelled in my area in 2020 because of coronavirus and then stayed closed because of funding. NHS Primary care denied my access to a therapist despite being diagnosed with BPD because my trauma "was not severe enough" and even then, if I had got it, I was told sessions would only be a few short sessions. NHS CBT is for 6 weeks/6 sessions and that's it.
As I see it, the NHS is "failing" because our government won't put enough money towards the system, and are actually encouraging people and private businesses to go private - off the NHS. This wouldn't be so much of a problem if we had the same setup as America - like having insurance plans but we don't, it's a pay per session. Not to mention the fact that people don't even know where to go because mental health services were already a problem for years.
Betterhelp means if you can afford it, you can access it. They do have different plans based on your income rather than one set price.
Your membership includes endless classes (webinars), a therapist session once a week, and 1-2 free groups a week. Because the service includes America, you can usually jump into a group straight away if you feel you need it. Alongside that, you can message your therapist (though I don't because I believe we should have boundaries), and even ask your therapist for material that either betterhelp can provide, or your individual therapist.
It took me two times to find a therapist who suited my needs. I initially went with a therapist who I believe was trying to make betterhelp her main income - meaning you were seen as a number, a statistic, and I believe those are the people who burn out and quit the platform after a while. They typically are fresh outta university with only a few years under their belt. That therapist would tell me how she didn't like all sorts of things on betterhelp and I felt like I had to be her therapist during the session!
I then switched to Shelia W. I've since recommended her to others because she offers phone/video and I prefer the phone!! the last one I had didn't offer this. Sometimes I feel like I'm just babbling away but she does listen and it's nice to hear another perspective.
I believe if you go on a group therapy session and you like the therapist who's hosting, you can actually message BetterHelp and request to be under that therapist (if they have any spaces). This means you can work with any therapist, across America on the platform too! I thought I would mention this, incase you can't find a therapist in the UK on this platform that would suit your needs.
You can also use the journal function and have it sent to your therapist to review, I don't use this function much because I don't like my data being uploaded like that - I'd rather use paper and review when I talk to my therapist.
All in all, it's a good platform for people in the UK where mental health services are severely lacking. :)
ES
EMILY S.
BetterHelp is the best therapy ever!
BetterHelp is the best therapy ever!! Their questionnaire matches you with the right therapist. They offer financial aid. Their platform is easy to use and have various methods for you to do therapy. There are also additional tools aside to therapy to aid in wellness. Customer service is top tier. I've been with them for years. I suggest them to anyone.
MT
Maddy T.
Ask for money before you can ever get a…
Ask for money before you can ever get a sense of what sort of therapists work for them. But have ofc given stupid amounts of sensitive information to get to this stage.
If it looks like a scam and feels like a scam...?
Response from BetterHelpMar 4, 2024
We're sorry for any frustration, Maddy. The information you provide throughout the signup process is meant to personalize your experience and connect you with therapy services. BetterHelp is a paid service, and we apologize if this wasn't clear or if you were informed that payment would not be due until later on in the process!
Please know you can request the erasure of your data from your Account Settings page if need be, but we also can work with you on pricing and payment options if you reach out to our Member Success team ([email protected]). We hope to be able to work with you!
Take care,
BetterHelp Team
PS
Peggy S.
Rename to BestHelp already!
Yana and I have met for 3 sessions so far. I changed a few therapists in multiple states to finally match with Yana. My issues were insidious at this point and I had baggage from more than a decade ago. Yana effectively addressed my shame, trauma, PTSD from the first session itself. Now instead of feeling triggered and distracted
by my former triggers, I feel good about myself and the critical lessons I learned from the situation and Yana’s perspective.
I matched with Leslie Jones in 2023. She addressed my narcissistic abuse the first session itself. I was immediately as ease from my panic attacks. We spent the remaining 3 sessions addressing other issues, bonding, and navigating people in general. I found her to be very effective, insightful, and incredibly humorous. The sessions were very useful, and also as delightful.
KB
Karen B.
Brilliant matched therapist and amazing webinars
The therapist they matched me with has been amazing. She is interested in what I say, is supportive, kind, has the ability to help me identify things I can action to improve my current suitation. She checks up on me in-between sessions, especially when I'm really struggling.
The classes are varied, and really informative..I've been accessing loads. The fact they are mostly US therapists means the times can be challenging, but they give you access to the recording for 7 days after so if you don't want to stay up stupidly late of wake up at the crack of dawn you don't have to miss out on the content.