BetterHelpBetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Claim this listingMental Health · Newark, Delaware
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Mental Health · Lancaster, California
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Mental Health · New York, New York
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Mental Health
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9,555 approved reviews, newest moderated first
AV
I love having therapy on a call instead of in person - it’s convenient, time-saving, and less pressure. And the platform/app is excellent. Best of all, my therapist is knowledgeable and comforting. We have breakthroughs every session and her wisdom has improved my quality of life over the last 6 weeks that I started talking to her. I highly recommend.
Toby
Once again you have attempted to take money from my account. Third time unlucky!!!!!! I cannot tell you have livid I am, they still won't communicate with me, just reply with the same fob-off email yet I am still £400 out of pocket from their 2 successful thefts from my account, however the 3rd time you tried you failed, only after the hassle of having to get a new card and make all the changes that come along with that.
Response from BetterHelpSep 17, 2024
Hi Toby, We're sorry for the frustration. It sounds like we haven't been able to locate any accounts or charges based on the information you've provided. If you did not create an account with us, yet are seeing charges from BetterHelp, you may wish to contact your bank directly about the transactions.
Samantha B.
Signed up expecting a quick turn around of therapists and in still waiting 4 days later when it says 24-48 hours
Mostafa E.
It’s my first experience with online therapy, and it’s been great to have it. The expertise and patience of my therapist Alexis makes the experience so easy and satisfying.
Mae
I payed for what I thought was 4 sessions of therapy for £260. The first available session was 1 week after I payed the subscription and then I was busy for 2 weeks, so I payed £260 for only 45 minutes of therapy. I wouldn’t recommend using this app, you are much better off finding an independent therapist who charges you per session not per week even if you can’t make it.
Response from BetterHelpSep 17, 2024
Hi Mae, We're sorry to hear you weren't able to get the live sessions scheduled that you were hoping for. Our Member Success team can help to extend your membership or provide "credits" to help you make up for this - you'd just need to reach out to us and let us know about the situation. In any case, I've requested the email address linked to your account through a Trustpilot form which you'll receive shortly. That will allow us to reach out to you directly to try and rectify the situation. Thank you, BetterHelp Team
Wynnette S.
Do not want my name posted
Under the Sun /Baby Yodas R.
The BetterHelp ,has help me to find the right match for my therapist My therapist is very open and great with suggestions ,she help me to reach my goals and very knowledgeable. BetterHelp website is very friendly and helpful to use ,specially going around In their browser. And very easy to use .
René
As many have stated before, I find BetterHelps pricing format to be misleading. It is worded in a way that you expect to pay £45 per weekly session but in actual fact you are charged £45 irrespective of whether you speak to a therapist or not. Whilst I appreciate the flexibility that has been offered by moving my payment date I really dislike being charged for a service when I haven't used it and I don't believe BetterHelp do a I good enough job of being transparent with the payment terms. The counselling I have received has been decent. It's just a shame so many people seem to voice exactly the same concern and that BetterHelp don't seem to have done much to improve the situation.