Christina R.
Easy to use especially when you are…
Easy to use especially when you are honest. I recommend this app even on a budget. If you are hesitant just do it you will not regret it.

BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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9,555 approved reviews, newest moderated first
Christina R.
Easy to use especially when you are honest. I recommend this app even on a budget. If you are hesitant just do it you will not regret it.
chris W.
DO NOT REGISTER WITH THIS RIP OFF COMPANY. They do not inform you that you are not charged for number of sessions but as an online service. I reduced my sessions from 4 a month to 2 a month and thought that would reduce my bill, as I could not afford to pay as Iam a 77 year old pensioner. They charged me 200 euors for the next months and when i realised and informed them that I no longer could afford their services and wished to stop my membership they continued to charge me in December. A decent member of staff agreed re-imbursement and agreed that i was cancelling my membership which i informed them abotu plus went on line and cancelled. THEY STILL THEN CHARGED ME 170 EUROS FOR A NON EXISTANT SERVICE WHICH HAD BEEN CANCELLLED FOR JANUARY. I have again cancelled my membership and requested they confirm i am no longer a client in February plus get a refund but still do not know the outcome. My therapist was vey nice but it is the company, their account department and their computerised system is geared just to take noney from peopple however vulnerable. Iam a 77 year old pensioner on remission from cancer and they cont care. I am now out of pocket and extremely upset. DO NOT USE THIS COMPANY FOR YOUR OWN MENTAL HEALTH
Response from BetterHelpFeb 5, 2025
Hi Chris, We're sorry if it was not clear to you on the payment page that you were subscribing to an ongoing membership service. It seems our team was able to help you get charges refunded, provide free service time to allow you to make up for time lost, as well as providing cancellation instructions in a few different emails. Ultimately, we were able to work internally to cancel the membership on your behalf and get your funds returned for the unused weeks of service. We apologize for the frustration this caused, but know that our doors are always open should you consider online therapy again in the future. Take care, BetterHelp Team
Tomas Larrinaga V.
I never believed in therapy. In a down time on my life, reluctant to visit a therapist in person, I decided to try on line, and I found BetterHelp. I am happy I did it.
Tracy A.
Best part is being able to choose your therapist and change instantly in the event it doesn’t work out. No plans to cancel my subscription soon!! My life is blooming too much for me to not have help seeing all the beauty!
GH
I love the very first therapist they matched me with. I was skeptical of the online platform, thinking that only in-person therapy would help, but that is no longer the case. My therapist is personable, knowledgeable, and I am extremely grateful to have found her and Betterhelp in general.
Diana N.
The therapy done through this website helped me put myself together as a new mother with 2 small children. Very reliable and easy to use with professional therapists.
Oxygen
I have been in therapy on and off over the last 12 years. The therapist BetterHelp matched me with is the most effective therapist I have had the pleasure of working with. She is attuned, focused on results and highly competent. I have experienced multiple breakthroughs in the 8 months we have worked together. Our collaboration has helped me to be more kind to all the "parts" of myself that are working to support me in their own ways. As a result of our sessions, my stories about myself have shifted. I feel more able to live an interdependent and healthy life. I am extremely grateful for her commitment to excellence in IFS, and would highly recommend her, even if that meant she may have less availability. I know that my therapist's gifts will keep on giving in my life well beyond the therapy sessions.
yesaswini K.
It was easy to access and connect with the therapist