BetterHelpReviews of betterhelp.com

Really bad website and customer service. When cancelling/pausing my membership was overcharged by their website. When asked why this was the case did not receive a response. Eventually got a refund but unlike what they say on their website they did not allow the use of their services to the end of the membership period and cancelled my last session. Would recommend looking elsewhere as this site is clearly just set up to take money and not look after its customers.

I was connected to Betterhelp via my EAP work benefits during a family emergency that I was struggling with emotionally. I filled out an application and was matched to a therapist within an hour. The first one I found (Christopher Keil) was absolutely pivotal in my success with navigating the difficult times I was experiencing. I can't understate how important this service and how approachable and easy the service is to use (phone, tablet, and computer), and how convenient and easy they made it to work with my matched therapist. If you need help or are struggling with mental or emotional problems, please reach out and talk to someone. Betterhelp made me a believer, where other therapy had failed in the past, because they matched me with a therapist based on my individual needs. Their service changed my life.

Once they get your credit card, they just keep charging you $400/mo. whether you receive any therapy sessions or not. No reminders to schedule your allotted 4 sessions a month. No reminders when your card will renew (for $400!) so you can schedule more or, yes, cancel. I feel like I lost $800 for ONE MEDIOCRE 45 MINUTE SESSION. Do NOT use this company--they are only in it for the money.

I paid for this service to get counselling, I scheduled an online appointment, and on the day I never received an email or telephone call, or even an explanation as to why my counselor never contacted me. When I tried to contact Better Help, I was surprised to discover there was only an email, but no telephone contact number. I've had therapy at different times in my life, and there were was always a phone number and a person at the other end to speak with. When someone finally answered my query via email, and I complained there was no phone number, they couldn't understand why I was upset. A person's mental health can sometimes be fragile and it is better for a person struggling with mental health issues (i.e., depression or suicide etc) to speak to a live person versus an impersonal email. For that reason, I will never use this service.

The flexibility and financial help for affordable therapy at the touch of button Has made my life so much better

I was having some real issues. Somehow you matched me with the perfect therapist on the first referral. She is patient, professional and understanding. The best part is that she is a really good person. I was a total mess in August 2024. I am so much better now thanks to her. She helped me clear my head. She helped me get back to work. BetterHelp allowed me to apply for financial help because I am disabled. Priceless...

Better Help literally changed my life. My therapist helped me “see” my life in ways I was unable to understand on my own, that no one can see on their own. It is very possible for senior men like myself to be living in “thought traps” that can lead to very dark places. I didn’t want that and my Better Help therapist may literally have been my lifeline. If anyone reading this is uncertain about signing up for Better Help, simply take heart and take the next step.

I have been using better help since November 2024. This delivery of therapy is so beneficial to anyone needing to walk through and talk through their junk. My therapist is so knowledgeable, caring, and really listens to what I have to say. He is a great guide in this journey. I also absolutely appreciate the side classes that go live or can be watched later. So helpful. Therapy could not be any easier.