BetterHelpReviews of betterhelp.com

I checked the option for a male therapist, for men's issues counseling. The next day I was matched with a trans/non-binary female. I requested a switch and was presented only 3 options, 2 of which were women. The one man had restricted availability and was booking his initial appointment a month out. Of course they charge upfront, and at this point I was already regretting choosing better help and wanted to explore alternatives. I cancelled my membership before booking any appointment but that doesn't trigger a refund. I had to contact support, and of course instead of just releasing the refund they tried to convince me to stay. I said no, just the refund please. They never emailed me back, and in a few days I received notice that I was matched to another female therapist whose specialties were wildly different than what I listed in my profile. Had to submit a dispute with my credit card.

I wish I could give it 0 stars. First, I had a therapist in England who made a racist remark about the fact my mom is Japanese. Needless to say, I switched. Little did I know this one would be even worse somehow - her name is Kelly. Her SON would walk into her room during sessions, and she also sent me an ESSAY of a message threatening to stop being my therapist if I questioned her ever again. Ironically, I later found out (from an actually qualified mental health worker) I have OCD; if you don’t know, questioning and doubting are pretty normal for OCD people. But when I questioned her technique, which looking back WAS actually terrible advice, she sent me that essay, and being that I was in such a low place mentally, I begged her to remain my therapist. The worst part is, after I spent $690 at betterhelp, I went to a really helpful online therapist who actually helped me which cost me another $1,000, and when I asked betterhelp for a refund, they refused due to it being over 12 months. Funny how a mental health company doesn’t understand the idea of processing after a bit of time. No empathy either, nor accountability. They also refused to give me temporary access to my messages with Kelly to take screenshots. Disgusting scam company taking advantage of people desperate to feel good. Absolutely pathetic.

Great experience with Betterhelp online service platform. Very user friendly and easy to understand. Highly recommend.

Update - I have been issued with an apology and full refund which I appreciate but I am going to leave the above review as it is so that other people can ensure they know exactly from their therapists before signing up for therapy. I specifically requested Dialectical Behaviour therapy (DBT) and was lead to believe that Better Help have certified DBT practitioners with experience, this is not the case. I was matched with a therapy who has no idea with DBT is despite having this on her profile. It appears that not one of their therapists is a DBT therapist and my experience so far has been frustrating. I have asked for my money back as I have no faith that they have the therapist I am looking for yet they just promising me they will find me a DBT therapist!

Better Help is a wonderful MENTAL HEALTH platform that provides healing and wholeness through counseling, courses, and community. You are given the opportunity to be linked to a licensed therapist of your choice weekly. You are also able to journal, select specific courses, complete worksheets and join a community of people around the world. Since joining Better Help, there has been a significant change in my confidence, mindset on specific core values and relationships. I would definitely recommend Better Help.

My therapist listens constructively and follow up with advice, or a summary of my thoughts and feelings or what I experienced. (I have been in sessions where the only thing that was done, frankly, was for myself to talk. The therapist would rarely intervene, ask for clarification or explanation of what I said. ). The therapy website is conducted and maintained in an ethical manner, in accordance with HIPPAA and Ive not noticed anything that does not support these observations.

I really like how I was able to choose my therapist. I gave my information and Better Help sent a list of providers that would be best suited for my needs. All of their qualifications, specialized areas, and information was right there. It really made the process easy and I was able to make the right choice for me. The flexibility I have with Better Help, and my therapist, is so great because I have crazy work hours some days. So to have so many options was really convenient. I highly recommend Better Help, not just because of the convenience, but because then level of care is stellar!

The schedule and therapist are very flexible and knowledgeable