Jibreel A.
TOO INAPPROPRIATE QUESTIONS!!!!!!!!!!!!!!!!!!!!!!
According to some youtubers, They have the most weird af questions.

BetterHelp is the world's largest counseling service and is 100% online.Get professional, convenient and affordable counseling provided by licensed, accredited and vetted counselors that you can trust. Get help with a range of issues including depression, anxiety, relationships, trauma, grief, and more. With our counselors, you get the same professionalism and quality you would expect from an in-office counselor, but with the ability to communicate when and how you want.Learn more at www.betterhelp.com.
BetterHelp (betterhelp.com) has 9,555 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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9,555 approved reviews, newest moderated first
Jibreel A.
According to some youtubers, They have the most weird af questions.
Lamonica
No assistance received at all. Received an AI text and not a real therapist. Don't recommend.
Response from BetterHelpJun 7, 2025
We're truly sorry if you had a poor experience communicating with one of the therapists working on our platform, Lamonica. We want to make sure our Clinical Operations team can investigate this further to take any necessary action, and that our Member Success team can be sure to make this right for you from an account/billing standpoint. I've requested the email address linked to your account so we can have a member of our management team look into this further for you. Talk soon, BetterHelp Team
customer
I love Better Help, I just wish I could do longer therapy sessions than 45 minutes, especially for the first few sessions so my therapist can have enough time to gather information and get to know me.
TrinaK
I like that BetterHelp sent plenty of reminders and gave me a chance to cancel or reschedule as I needed. Scheduling appointments were extremely easy. The best part was that I had a therapist, Karen who cared. She checked on me even when we didn't have a scheduled suggestion. She was easy to talk to and she really helped me navigate some of the hardest experiences in my life.
Mark S.
They know their stuff and will listen and help you out.
Consumer
I am not able to cancel my membership- the save option doesn’t work 😟
Response from BetterHelpJun 6, 2025
We're sorry about the trouble here, and our team has fixed this bug. In the meantime, I've requested the email address linked to your BetterHelp account so that we can reach out to you directly in case you need any further assistance with your account, or your billing. Thank you, BetterHelp Team
samantha S.
I absolutely love Better Help! The sign up for it was simple and straightforward. I loved that they ask what you want to work on and focus on to improve. After signing up I received my therapist with in a few hours, faster than they said it would take. Now after my sessions, they ask if I would like to keep my therapist or request a different one. The price is a bit much for me personally but I will say it is money well spent! I haven't been using this service for very long but im already seeing a difference in my day to day life.
Susan Robinson G.
Shari’s counsel with me was so helpful. She listened carefully to what I had to share and she responded with helpful information and guidance. Her questions were appropriate and provided insight and useful direction.