josh A.
Complete Scam!
"They repeatedly deceived me! Initially, they only shipped the rack ( I ordered a weight set with a rack!), acknowledging their website's severe misinformation. Eventually, they consented to a refund, contingent upon covering shipping expenses, assuring reimbursement within two weeks. Despite returning the rack, it's been over a month, and I've yet to receive any refund. Beware of this scam and steer clear!"
Response from Better Body EquipmentMar 29, 2024
Hello Josh, Many products on our site have multiple options to select on the product page, including the rack only option that you purchased. We make the rack only option clear at all stages of checkout and adding to cart as well as your confirmation email. We would like to apologise for any confusion our website may have caused. Our team addressed your return request very quickly and sent over your return label within 48 hours of requesting a return. I would like to apologise for any delay in your receiving your refund but am pleased to confirm that this was processed and received by yourself. Please feel free to reach out to our customer service team again should you need any assistance. Better Body Team