Better Body EquipmentReviews of betterbodyequipped.com

I purchased the 5-50lb dumbbell set with rack, as well as the olympic plate rack. The quality is excellent and the price was fair. The racks are very sturdy with high quality welding and without unnecessary joints that could fail. The weights are pure rubber, with great grips, and are well balanced. I am very glad that I chose Better Body Equipment!

While upgrading my home gym, Better Body has provided the best customer service, hands down. Support is domestic, polite and very responsive to any questions or issues. There was a minor hiccup, as the item i wanted was back ordered. Support was quick to respond, and we were quickly able to reach a resolution as I opted to wait for the product restock. They were communicative through out the wait period and were happily willing to provide incentive for the inconvenience. Once the item was in stock, it was shipped express and arrived quickly just as stated. The packaging was overkill, but ensured three packages totaling nearly 200lbs arrived intact and without damage. The squat rack ordered was much more heavy duty than expected. True 3x3 11ga and assembled with 1” bolts, washers and locknuts. You will need 1.5” wrench’s for assembly though, and the lock nuts do require some effort. I initially decided on this product due to limited space, older home, low ceilings. The rack stands at 80”. Note here, the adjustable pull up bar sits under maximum height and was a perfect fit in the limited space I have to work with (81”). Better Body provides excellent and prompt customer service, and their products are better than expected. You won’t find a heavier duty rack at this price point. Just make sure you have a large enough wrench to put it together.

I ordered the premium bench from Better Bodies. There was a flaw with the bench I ordered and it was missing some parts. I let them know, and they sent out a new bench very quickly. The communication was great and when I put the new bench together the product was great too. Thanks.

Customer service has been some of the best I've ever received. Even having a slight hiccup with the equipment didn't sour me because they acted quick and no hassle on replacing it.

Truly exceptional service. The product is excellent. I bought a weight rack with 5-50 pound weights and the rack and am very pleased with the product and its addition to my home gym. I excellent quality equipment. There were issues with UPS on the shipping and the better body customer service I can say is second to none. Timely responses, regular follow up, helpful in assisting me through the issue. You will be pleased in every way as a customer with better body! I would strongly recommend them to anyone looking to up their home workout setup.

All of their equipment is top quality and they have some of the best customer service I have ever dealt with.

Top notch customer service! Had a little mishap with one of the handles. Contacted customer service and after running through a few quality checks, another one was shipped promptly and actually arrived a few days ahead of schedule. The dumbbells themselves are impressive! They function exactly the way I expected them to. Such a space saver! 100% glad I made the decision to go with Betterbody!!!

My husband purchased the Better Body adjustable weights for us in 2021. I noticed recently when I was trying to adjust it to 30lbs that one of the holders had broke and it wouldn’t hold the weight. I contact Better Body via email with my issue, not expecting any support as it was well past the 2 year warranty and figuring I was going to have to pay for a repair and shipping. I received the standard “we have received your email..” that you get from all companies and expected it would take a few days for a response. In fact, I had a response within the hour. It was so professional and thorough. I sent the information requested and within the day I had another response to let me know it was received and that the CS rep would look into it. Within 48 hours (it only took that long because of the weekend) I had a response outlining everything the rep had done, the action the company was willing to take and had space for my input.I didn’t have to ask for anything, they left me with no questions and I had a way forward! Better Body didn’t have to do anything for me but they did! Despite being outside my warranty they willingly offered to provide me with a replacement handle providing I paid for the shipping. Did they cover the cost of everything? No…but they provided 100% the best customer service experience I have had in YEARS!! And they did more than they made it their priority to make sure I as taken care of. Lauren was so professional and quick to reply. She kept me informed and made me feel like part of the process and most importantly, like a valued customer!! I appreciate that the company truly values their customers and lives their values in taking care of them. I will definitely recommend Better Body to everyone!! Lauren, you exceeded my expectations with your outstanding customer service!!! Bravo Zulu Better Body for empowering your CS reps!