Better Body EquipmentReviews of betterbodyequipped.com

Response from Better Body EquipmentApr 27, 2026

Hi Ernest, Thank you for taking the time to share your experience—we understand your concerns and sincerely apologize for the frustration this has caused. You’re absolutely right that we should have communicated the delay proactively. While we do our best to keep inventory and shipping timelines accurate on the website, there are occasions where high demand can outpace incoming stock, and in this case, we fell short in keeping you informed in a timely manner. We also understand how the messaging on our site could feel misleading in this situation. The “1–4 day delivery” and “same day shipping” apply to in-stock items, and we recognize that this was not made clear enough for your order. That’s something we are actively working to improve, so expectations are set more accurately moving forward. Regarding your refund, once it has been processed on our end, it typically takes several business days for the funds to reflect, depending on your payment provider. That said, your request has been noted, and we’re prioritizing it to ensure it’s completed as quickly as possible. We truly regret that this experience has impacted your trust in us. Your feedback is important, and we’re taking it seriously as we continue to improve both our communication and inventory transparency. If there’s anything further we can assist with, please don’t hesitate to reach out. Best regards, Better Body Team

Response from Better Body EquipmentApr 27, 2026

Hi Joe, We’re really sorry to hear about your experience—this is not the level of service we aim to provide. Delays like this are frustrating, especially when there’s no clear ETA, and we understand your decision to cancel. Regarding your refund, once a cancellation is processed on our end, it can take several business days for the funds to be returned depending on your bank or payment provider. That said, 15 days is longer than expected, and we’d like to look into this right away. Please reach out to our support team with your order details so we can check the status of your refund and make sure this is resolved as quickly as possible. We appreciate you bringing this to our attention and hope to make this right. — The BetterBody Team 💪

Response from Better Body EquipmentJan 30, 2026

Hi Sivcan, We’re genuinely sorry for this experience and appreciate you bringing it to our attention. After reviewing the situation internally, we acknowledge that the additional $12 shipping charge should not have been passed on to you. This was an internal handling error, and we failed to properly consider your long-standing support and purchase history with us. That’s on us. The matter has since been escalated to management, and the $12 fee has been fully refunded. We’ve also taken steps internally to address this gap in our process to ensure similar situations are handled more appropriately moving forward. While we regret that it reached this point, we do appreciate your feedback as it helps us improve. We value every customer and are committed to doing better. Thank you for giving us the opportunity to make this right. — The Better Body Equipment Team

Response from Better Body EquipmentJan 30, 2026

Hi Carrie, Thank you for taking the time to share your experience. We’re genuinely sorry for the frustration and disappointment this situation caused — we understand why you’d feel upset, and your concerns are valid. What you described is not the experience we want any customer to have. When expectations around availability, shipping timelines, and communication aren’t met, that erodes trust, and we take that seriously. We are actively reviewing this case internally to understand where the breakdowns occurred, particularly around inventory visibility, follow-up communication, and how options were presented to you. To clarify our intent (not to dispute your experience): when inventory constraints or carrier-related changes arise, our goal is always to be transparent and work toward a fair resolution, whether that’s a refund or an alternative that the customer is comfortable with. It’s clear that in your case, we fell short in how this was handled and communicated. Your feedback has been escalated to management and is being used to improve how we: - Communicate stock status and lead times - Proactively update customers when delays occur - Handle cancellations and refunds more efficiently We appreciate you raising these issues, and we are committed to learning from them and doing better. If you’re open to it, our team would like to review your order directly and ensure the matter is fully resolved — you can reach us at [email protected] with your order number. Again, we’re sorry for the experience you had, and we appreciate you bringing this to our attention. — The Better Body Equipment Team

Response from Better Body EquipmentJan 22, 2026

Hi Behzad, Please accept our sincerest apologies. We failed to meet our service standards regarding your order and the subsequent delay in communication. We understand your frustration, especially regarding the timing of the holiday sales. I have personally requested that your refund be expedited immediately. While bank processing times vary, we are doing everything possible to return your funds sooner than the quoted two-week window. – The Better Body Equipment Team

Response from Better Body EquipmentOct 21, 2025

Hi Michael, We’re truly sorry to hear about your experience and understand how frustrating this must have been. This isn’t the level of service we aim to provide. After reviewing your case, we can confirm that your refund was successfully processed, though unfortunately, delays can sometimes occur depending on the payment provider’s timelines. We’d still like to make this right and ensure all your concerns are addressed. Please reach out to us at [email protected] with your order number so our management team can review this further and assist you directly. Thank you for bringing this to our attention — we appreciate your feedback as it helps us improve. — The Better Body Equipment Team

Response from Better Body EquipmentOct 13, 2025

Hi Vincent, We’re truly sorry to hear about your experience — this is absolutely not the standard we aim to uphold. We understand how frustrating it must have been to face delays with both your order and your refund, and we take this kind of feedback very seriously. We’d really like the opportunity to resolve this for you as quickly as possible. If you could provide your order details to our support team, we’ll prioritize investigating the status of your refund and make sure it’s processed without any further delay. We appreciate you bringing this to our attention — your feedback helps us identify where our processes need to improve, and we’re committed to making things right. – The Better Body Equipment Team

Response from Better Body EquipmentApr 11, 2024

Hi Michael, It is unfortunate to hear that you are disappointed with your experience at Better Body. Our products are large and heavy, and they require special handling and transportation by reputable carriers. Sometimes this means that an additional shipping cost is required for certain locations, this is stated on our shipping policy on our website. From looking into this I can see that as your order was placed on a weekend, our customer service team reached out to you about shipping as soon as our service was open again on Monday. They have since responded to all of your emails within 24 hours and we are currently waiting for a response in regards to your cancellation. Please do check your spam as our last email may have ended up in there! Please feel free to reach out directly to our support team with any questions or concerns you may have. Better Body Team