Better Body EquipmentReviews of betterbodyequipped.com

Response from Better Body EquipmentJan 22, 2026

Hi Joana, We sincerely apologize for the frustration and inconvenience this caused, and we appreciate you bringing this to our attention. Due to the high order volume during the holiday season, some shipments experienced delays beyond our normal processing timeframe. Upon reviewing your order, we can confirm that it has since shipped and was successfully delivered on January 19. We understand how concerning it can be to wait for an update, and we regret that this was not communicated more clearly at the time. Your feedback helps us improve our processes, especially during peak seasons. If you still have any questions or need further assistance, please feel free to reach out to our support team directly—we are always happy to help. Thank you for your patience and for giving us the opportunity to clarify. – The Better Body Equipment Team

Response from Better Body EquipmentJan 29, 2024

Hello Eric, Thanks for your feedback. I understand that a shipping fee was required due to the location of the shipping address which you made our team aware that you didn't want to pay and offered alternative addresses for this shipment. Our team then calculated and got quotes for these alternative addresses and were able to waive the shipping fee for you - we would like to apologize if this took longer than expected. Once this was accepted we got this booked with a carrier and proceeded with the shipment of your order within 2 working days. Our team responded to all emails within 24 hours and reached out with updates when they were available. I am glad to hear that Eve was able to help you and that you were satisfied with her service. We understand that your order has now been delivered and we hope you love your equipment! We appreciate you taking the time to leave this feedback for us as we strive to continually improve our service. Please do reach out if there is anything else we can help you with. Better Body Team