Larry S.
Update: They re-shipped and corrected the issue.
We ordered 5-75 dumbbells with two racks and a premium bench. We received 55-75, the bench, one rack and a sealed wooden shipping crate labeled "5-50+rack". First, their advertised shipping timeframes are completely inaccurate, expect a number of weeks to wait for your order. It would be *kinda* funny if it weren't a $2400+ ordeal, including $400+ in shipping. That the logistics company then couldn't even get it to our house because they sent the wrong size truck. (Hydrow had no issues the day before!) We had to drive down to meet them and have them transfer it all into our F150 with a pallet jack. We got the first half of the order off the truck, opened the crate assuming we couldn't lift it loaded, and pop the top off, completely empty. You call their customer service number and they simply say "we'll get back to you." Are you kidding me??? Did we get scammed?? How did they not realize the crate was empty!!? ------ Update 1/14/2024 ------- Better Body got back to us the same day and shipped the missing pieces, they were again unable to reach our property through their logistics contractor, and we had to meet them ~25 minutes away and transfer the weights to our vehicle, hence the 4 stars. The equipment is of high quality, seems to be well made.
Response from Better Body EquipmentJan 17, 2025
Hi Larry, Thank you for taking the time to share your experience and for updating your review. We sincerely apologize for the shipping and logistics issues you encountered. We understand the frustration of receiving an incomplete order, especially given the time and effort involved in meeting the delivery team. It's great to hear that Better Body was able to resolve the situation by sending the missing pieces. We truly appreciate your patience throughout this process, and we are glad to know you are satisfied with the quality of the equipment itself. Your feedback helps us improve, and we are working to ensure better communication and delivery processes moving forward. Thank you again for your understanding, and we hope you enjoy your new equipment! Best, Better Body Equipment Team




