customer
The worst shipping
I receive no notifications had to call had to email for package information then the information is incorrect still don't know when I'm going to receive my package won't order from here again😡😡 Your Shipment #500032186 for Order #500034193 Definitely did not enter my email in wrong got a email confirmation after so that was not the case...don't try to blame me...your shipping sucks and no that information doesnt help...wont order from here again!!! There is a R never said that there wasnt so whoever took the information got it wrong!!! Good day!
Response from BestpricenutritionMar 16, 2017
Hi, I spoke with our customer service team and they did say they spoke with you this week. I guess the reason you didn't receive email notifications was because you entered your email address incorrectly when you made your purchase. We did update your email address as per your instructions with DHL so you would receive shipping notifications. If you want to contact us, we can make sure everything is correct. Unfortunately we don't know when customers enter their email addresses incorrectly, which is why we couldn't fix this issue without speaking to you. https://webtrack.dhlglobalmail.com/?trackingnumber=9374869903501821729911 Hopefully this helps. UPDATE: Hi. We are not blaming you. When we spoke with you, you stated there was supposed to no 'r' in your email address, but when we received your order, you had entered an 'r' in the email address. Was that not correct? I am just trying to see where the confusion is. But either way, confirmation emails are always sent out automatically when you place an order. It looks like you placed your order on March 8th, and we shipped it out the very next morning on March 9th. We have noticed a lot of delays with USPS due to the weather the midwest has encountered this week, which could be while the longer than usual delivery times. I hope this helps. Thank you, The Best Price Nutrition Team UPDATE: Ok so there is the confusion. If the email address is correct then, I would like to send you a test email. I just want to make sure our email confirmations are working. If you didn't receive it to the correct email address, then I will work with our developers to resolve this potential issue. Please respond when you receive my email, as I would like to resolve this entire issue. Thank you for your patience.