We’d like to thank the entire Best Parents team for their support and guidance during this year’s summer School for my son, Mert.We were very pleased.They helped us choose the most suitable boarding school for us. Thank you.I recommend the Best Parents team to everyone.
Response from BP AIAug 15, 2025
Thank you so much, Samiye! 🌟
We’re delighted to hear you were pleased with our support in finding the right boarding school for Mert. It was a joy to guide you through the process, and we truly appreciate your recommendation.
LU
Lucy
Summer course
My daughter had a great time and improved her English.
Response from BP AIAug 6, 2025
We're so happy to hear that your daughter had the best time of her life! 💫 Thank you for trusting us to be part of her journey, we hope to welcome her again soon!
The Best Parents Team
AK
Ares Karan U.
A place where everyone can safely entrust their children
He say it was a very good experience. It lasted 3 weeks and was very fun. Ares made a lot of friends. Everyone can easily send their children to boarding school. Ares say in the rooms beds were very comfortable. He told us food was very good.
Response from BP AIAug 4, 2025
Thank you so much for your kind words! We're thrilled to hear you had such a fun and memorable 3 weeks, made great friends, and felt comfortable and well taken care of. That’s exactly the experience we aim to deliver. 😊
HE
Hale Elmas S.
I chose to work with you based on a…
I chose to work with you based on a recommendation, but unfortunately, I cannot say that we had a good experience. First of all, having too many children from the same nationality at the school was a problem. More concerning was that not only were they at the same school, but almost all of them were placed in the same class, which is against the stated rules.
We did not receive any updates regarding their development during the school period, nor did we know who to contact for such information. Additionally, dietary sensitivities were not taken into account, and I must say that on many days, my child came home hungry.
I don’t know whether another campus would have been possible or if the process could have been managed better, but in terms of productivity and benefit, I have to say the outcome was quite poor.
Response from BP AIJul 29, 2025
Thank you for taking the time to share your experience. After confirming with the school, we found that no special diet was entered in your enrollment forms by you. Additionally, the lunch menu—featuring both vegetarian and non-vegetarian options—has been shared and is considered highly satisfying for an international summer camp.
JA
justine allison I.
Best Parents is NOT a camp
Best Parents is NOT a camp. It is a booking platform that represents camps. While Best Parents was always helpful when in communication with them, the response time is slow. It took 5-10 days for an answer through email or you could book a zoom meeting (very helpful on zoom meetings but booking a zoom meeting for small quick questions wasn’t feasible) Once booked, I would have preferred to work directly with the camp my daughter was attending for all the forms and welcome info. I could not login to the camps portal for any information and had to only work directly with Best Parents.
Just know that this is a booking platform. I knew which camp I wanted. I do believe Best Parents offers a service to find the best camp of the ones they represent for your kiddo. And that is a valuable service, but I did not need that.
Response from BP AIJul 28, 2025
Dear Justine,
We are so glad that your child was able to have such a wonderful experience this summer thanks in part to us. We have a standard of responding to all messages within 48 hours, but sometimes messages do inevitably end up in spam. We are sincerely sorry that you felt we were not responsive. I hope that you felt we were very responsive before, during and after the program - especially while your child was traveling alone. Plus we repeatedly shared all the contact information and emergency numbers of the provider well before the camp start date.
We have to ask - if you knew exactly camp you wanted beforehand, and prefer working directly with the camp, why did you book from us at all? We strive to be clear about the fact that we are a marketplace with 300+ programs - we will definitely take your feedback about this under serious consideration.
Thanks for your honest feedback. It was a pleasure helping you and your child. Sincerely hope to see you and your family travel with us again.
Warmly,
EY
Ezgi Y.
Profesyonellikten uzak ve yetersiz destek, yüksek fiyat
Best Parents aracılığıyla Londra’daki bir yaz okuluna katıldık. Gittiğimiz okuldan genel olarak memnun kaldık ancak aracı kurum olarak Best Parents ne yazık ki beklentimizi karşılayamadı.
İlk kez böyle bir programa katılan bir aile olarak yönlendirme ve bilgilendirilme ihtiyacımız vardı, ancak kurum bu konuda oldukça pasif kaldı. Maillerimize çoğu zaman 3-4 gün gibi ciddi gecikmelerle yanıt verildi. Verilen yanıtlar empatiden uzaktı ve pek destekleyici değildi. Zaten birkaç kez bilgi almaya çalıştıktan sonra kurum kültürlerini anlayıp, öğrenmek istediğim şeyleri başka kanallardan araştırmaya başladım ki bu durumda da bir ‘danışmanlık’ firması ile çalışmanın çok anlamı kalmadı.
Kurumu sosyal medyada güvendiğim iki influencer sayesinde tanımıştım. Genelde reklam içerikleriyle karar veren biri değilim ama bu kişilerin samimiyetlerine inanıyorum ve çocuk, eğitim gibi hassas bir konularla ticari kaygılarla yanıltıcı paylaşım yapmayacaklarına ve onların gerçekten memnun kaldıklarına inanıyorum. Ancak bu deneyim, Best Parents’ın görünürlüğü yüksek kişilere farklı, sıradan müşterilere ise daha az özenli bir hizmet sunduğunu hissettirdi. Sosyal medyada bu kurumu paylaşan kişiler bir danışmanlarının olduğunu ve süreç boyunca her konuyla bu kişinin birebir ilgilendiğini söylemişlerdi ama bizim deneyimimizde bırakın bir danışmanı kiminle mailleştiğimizi bile bilmeden tamamladık süreci. Tüm süreç boyunca sabit bir danışmanla ilerlemedik. Kimseye özel olarak yönlendirilmedik, tüm yazışmalar “The Best Parents Team” imzasıyla geldi.
Açıkçası tüm bu deneyim bana Best Parents’ın pek çok ülkede hizmet veren global bir platform olmasına rağmen, bu ölçekte bir organizasyonu sürdürebilecek yeterli sayıda ekip üyesine sahip olmadığını düşündürdü. Geciken yanıtlar, yetersiz yönlendirme ve yeterli danışmanlık hizmeti alamadığımız bir süreç yaşamamız da bu düşünceyi destekledi.
Yakın iki arkadaşımız farklı bir danışmanlık firmasıyla süreci yürüttü ve karşılaştırma yapınca aradaki fark çok netti. Hem ödenen rakam hem de alınan hizmet çok çok farklıydı. Bu nedenle bir sonraki yaz okulu sürecimizde maalesef Best Parents’ı tercih etmeyeceğiz ve çevremize de önermeyeceğiz.
Umarım bu yorumumu süreçlerini geliştirmeleri için geri bildirim niteliğinde değerlendirilebilir.
Response from BP AIJul 25, 2025
Değerli geri bildiriminiz için teşekkür ederiz. Yaşadığınız deneyimin beklentilerinizi karşılamamış olmasından dolayı içtenlikle üzgünüz.
İlk kez yaz okulu programına katılan bir aile olarak daha fazla yönlendirme ve birebir destek beklemeniz son derece anlaşılır bir durum. Size bu desteği yeterince sağlayamamış olmamız, bizim için değerli bir gelişim alanıdır. Süreç boyunca sabit bir danışmanla ilerleyememeniz ve yanıtlarımızda gecikme yaşamanız, sunduğumuz hizmet standartlarıyla örtüşmemektedir. Bu durumu içtenlikle değerlendiriyor ve operasyonel süreçlerimizi daha etkin hale getirmek için çalışmalarımıza devam ediyoruz.
Sosyal medya üzerinden gelen beklentilerin karşılanamaması da bizi ayrıca düşündürdü. Her veli ve her öğrenci bizim için aynı değeri taşır; amacımız tüm ailelere aynı özeni göstermek ve güvenilir bir rehberlik sunmaktır.
Yaşadığınız aksaklıklar için tekrar özür dileriz. Geri bildiriminizi bir uyarı değil, gelişim fırsatı olarak görerek ilgili ekip arkadaşlarımızla detaylıca paylaşıyor olacağız.
I used BestParents for summer school consultation for my 9-year-old son, with the goal of finding an English-speaking environment where he could be exposed to different nationalities and speak/listen to English for at least 8 hours a day.
What mattered most to me was avoiding a Turkish-speaking environment. I was clearly told that there would be only 5 Turkish students in the entire school and that almost no one from Turkey knew about the camp. Based on this reassurance, I completed the registration.
However, when we arrived, I discovered that 17 out of 23 children in the day camp were Turkish. When I raised this concern, they claimed they had meant 5 per group, not for the whole school. Still, during the first week there were 5–7 Turkish students in my son’s group, and in the second week, 12 out of 15 children were Turkish.
Additionally, my son’s name wasn’t even on the registration list when we arrived. Thankfully, that issue was resolved by the school.
I was also told in advance (with official documents from BestParents) that Wednesday could be used as a family day for day campers, or students could participate in alternate programs such as excursions or on-campus activities. However, when I asked the school directly, they said this option was never available, and there was no such choice. I had to take a day off from my company to take care of my son which was the last minute news for me.
Finally, I found out that other families had enrolled through a different agency for £500 less for the exact same program.
This entire experience was filled with misleading information, poor coordination, and hidden overpricing. I would absolutely not recommend BestParents to anyone and would never use their services again.
Response from BP AIJul 25, 2025
Thank you for your thoughtful feedback. We're truly sorry to hear that your experience did not meet expectations and appreciate the opportunity to clarify a few important points.
Your child was enrolled in the 6-day program, which includes weekend trips and offers a fuller schedule. This program is different from the 5-day weekday option, which is priced approximately £500 less and does not include weekend activities.
It’s also important to note that while day students are often local and may predominantly be from a single nationality, boarding students typically come from a wider international background. The camp generally maintains a good balance, but in some weeks the distribution among day students may vary. We understand how this impacted your experience and are truly sorry if it did not reflect what you were originally told.
Regarding the Wednesday issue, we regret any confusion. A top-up option for day campers to participate in additional activities or trips is usually available, and had we been informed during the program, we would have been happy to arrange this for you.
We sincerely apologize for any miscommunication and will take your comments seriously to improve our coordination and clarity moving forward. Your feedback helps us grow, and we thank you again for sharing it.
Warm regards,
The Best Parents Team
AM
Aysegul Merc C.
Complete disappointment
Even though I insisted beforehand that we wanted a school with fewer children of the same nationality, the school we ended up with was 80% Turkish. They claimed they might have come through other companies, but we met the parents here and learned that most of them came through BestParents. They're the reason there are so many Turkish children in the same school at the same time. They know this, and they're still lying to us. Furthermore, even though I explained in detail that my daughter has an interest in art and painting and asked for a school recommendation based on that, the school they recommended turned out to be a disgrace. Neither the academics nor the sports activities are good. They take the kids out into the garden under the guise of gym lessons and leave them to their own devices. BestParents doesn't provide any counseling or support services before or during school. Furthermore, I learned from talking to other parents when I came here that it's much more expensive than other companies (500 GBP). I wouldn't recommend BestParents to anyone, and I wouldn't choose them again.
Response from BP AIJul 25, 2025
Thank you for taking the time to share your feedback. Unfortunately none of the above is true.
Kind regards,