It was a wonderful experience for us and our beloved daughter Özge. Many thanks to the entire Bestparents family.
Response from BP AISep 10, 2026
Thank you so much for your lovely words! ❤️ We are delighted to hear that it was such a wonderful experience for you and your beloved daughter Özge.
It means a lot to the entire Best Parents team to know that we could be part of creating such special memories for your family. We hope to welcome Özge to another exciting summer experience in the future!
GL
Gülşen Ç.
Bad experience
First of all, we weren't given a schedule the week we started school, which caused problems. For example, we weren't informed that there would be swimming lessons on Tuesday, so one of us couldn't attend. Another problem was that we were enrolled in the daytime program, and everything was arranged for boarding children. For example, when they went out one day a week, it was hot, and they had to walk to the market in the sun and then bring them back to school. Weekend programs weren't announced in advance, and when the children were dropped off in another city on weekends, they were left alone during their free time.
Best parents Despite repeatedly mentioning this to your team, I haven't received any results. Each time, you expressed your apologies, but I haven't received any further feedback. Therefore, I am not considering working with you next year if you don't correct this mistake.
Response from BP AISep 10, 2026
hank you for sharing your concerns. We are sorry to hear that, despite our previous communication, you were disappointed with parts of your experience.
We would, however, like to clarify a few points for families reading this review.
The program schedule was shared before arrival, together with the information that activities and timings may change depending on weather and operational conditions. During your stay, the area experienced a heatwave, which unfortunately required the camp team to make some adjustments.
This is primarily a residential/boarding camp that also accepts a limited number of day students — approximately 5% of participants. Day students join the same program and have access to the same activities, facilities and lunch as residential students, with their program finishing at 5:00 PM, as explained in the sample schedule and program description.
Best Parents is the booking platform and is not the operator of the camp. During the program, families are also in direct contact with the camp team for daily matters such as drop-off, pick-up and activity arrangements. The camp director’s telephone number is displayed at the entrance/bell specifically so that parents can reach the on-site team when immediate assistance is required.
That said, we take responsibility for how we support families who book through Best Parents. We are sorry that you felt our follow-up after raising your concerns was insufficient. We will review this internally and with the camp provider, particularly around making schedule changes and day-student arrangements even clearer for future families.
We appreciate your feedback and hope these clarifications provide a fuller picture of the program and the respective roles of Best Parents and the camp.
EP
Elena Portal V.
Highly recommended.
The organisation for the flights and activities during the experience was very good. I definetly recommend this company.
Response from BP AIAug 24, 2026
It is great to hear this. We already missed you. See you next year.
SR
Sara R.
It was a very Good Summer Camp there…
It was a very Good Summer Camp there was t time to get bored and classes were very Good
Response from BP AIAug 23, 2026
It is so lovely to hear this. See you next summer!
EL
Eva Lizarraga B.
Very unprofessional service
Very unprofessional service. I had to cancel my daughter’s enrollment due to medical reasons and provided all the documentation they specifically requested. Despite this, they refused to offer any solution or alternative and denied the refund without a clear or coherent explanation. The communication has been slow, contradictory, and lacking empathy. I do not recommend this company.
Response from BP AIAug 10, 2026
Dear Eva,
We are not the final decision-maker regarding the refund; the institution reviews the supporting documentation and determines whether the cancellation qualifies under its refund policy.
The document you submitted to the institution is a body scan report indicating that your child suffered a head injury. However, it does not include a doctor’s statement confirming that your child will be medically unable to participate in the online course, particularly as the course is scheduled to begin approximately three months from now.
For this reason, the institution has determined that the document provided is not sufficiently relevant or applicable to support the cancellation of the online course before its start date.
If you are able to provide a medical report specifically stating that your child will be unable to attend the course for medical reasons, this may provide the institution with additional information to reconsider the request.
Kind regards,
KC
Kemal C.
Great experience for our son
It turned out to be much more enjoyable than we had expected, and we believe it was very beneficial for our son as well
Response from BP AIJul 30, 2026
We are so happy to hear that, see you next year
AF
Ayse Ferda E.
An excellent experience from start to…
An excellent experience from start to finish. Everything was very well organised, communication was always prompt, and we felt supported throughout the entire process. Thank you for making Deniz's first summer in the UK such a positive experience.
Response from BP AIJul 30, 2026
Thank you very much it was so great to hear that!
LE
Leire E.
Stressful and not smooth experience
We started engaging with Best Parents back in February and made the choice of one boarding school in February. We were asked to proceed with the full payment immediately, which we did. The summer school was foreseen for early July. No much more news from Best Parents about the school, programme, etc, apart from the fact that our biy was accepted. Early June, we were contacted by Best Parents saying that it was no monger possible to go to that boarding school and they proposed alternative, out of which only one of the alternatives could worked as we already had the flights booked and the dates were only working for that one. The month of June and until 3 days before the departure day I was still not sure that my boy was accepted at the boarding school as contradictory messages were arriving to me, from Best Parents and from the boarding school. Finally everything was solved, but this experience has been stressful until the last minute and not smooth at all.
Response from BP AIJul 30, 2026
Dear Leira, I hope you are well. Thank you for feedback. We are responsible to find the best match for students and so sorry the camp itself had a decision to close its gates but we are responsible to find the alternatives and secure your experience. I hope next year will much better
