justine allison I.
Best Parents is NOT a camp
Best Parents is NOT a camp. It is a booking platform that represents camps. While Best Parents was always helpful when in communication with them, the response time is slow. It took 5-10 days for an answer through email or you could book a zoom meeting (very helpful on zoom meetings but booking a zoom meeting for small quick questions wasn’t feasible) Once booked, I would have preferred to work directly with the camp my daughter was attending for all the forms and welcome info. I could not login to the camps portal for any information and had to only work directly with Best Parents. Just know that this is a booking platform. I knew which camp I wanted. I do believe Best Parents offers a service to find the best camp of the ones they represent for your kiddo. And that is a valuable service, but I did not need that.
Response from BP AIJul 28, 2025
Dear Justine, We are so glad that your child was able to have such a wonderful experience this summer thanks in part to us. We have a standard of responding to all messages within 48 hours, but sometimes messages do inevitably end up in spam. We are sincerely sorry that you felt we were not responsive. I hope that you felt we were very responsive before, during and after the program - especially while your child was traveling alone. Plus we repeatedly shared all the contact information and emergency numbers of the provider well before the camp start date. We have to ask - if you knew exactly camp you wanted beforehand, and prefer working directly with the camp, why did you book from us at all? We strive to be clear about the fact that we are a marketplace with 300+ programs - we will definitely take your feedback about this under serious consideration. Thanks for your honest feedback. It was a pleasure helping you and your child. Sincerely hope to see you and your family travel with us again. Warmly,