BP AIReviews of bestparents.com

Very unprofessional service. I had to cancel my daughter’s enrollment due to medical reasons and provided all the documentation they specifically requested. Despite this, they refused to offer any solution or alternative and denied the refund without a clear or coherent explanation. The communication has been slow, contradictory, and lacking empathy. I do not recommend this company.

We received a booking for a student in our teen program and accepted the reservation, which had bee paid for in full by the student's father more than a month in advance. We provided our services and billed Best Parents accordingly, as per our agreement, which states they will pay at least 2 weeks before the program begins. Unfortunately, getting payment was a nightmare. Initially, they repeatedly assured us that payment would be sent "tomorrow," but those promises were never fulfilled. After several follow-ups, they stopped responding, until we told them we would need to contact the student's father for payments. At that point, they said they would pay - because of course they were worried their clients would find out about their operating tactics. But then, once again, no response to our urgent emails requesting some kind of bank evidence of a transfer. Because our camp is all-inclusive and operates on very small margins to keep it affordable and accessible, and because we need to pay our providers up front, we had to pay out of pocket to ensure the teen student could continue his program. Finally, half-way through the program, our bank notified us of payment. The company still has not responded. Based on our experience, I cannot recommend entrusting your money to this company. We will no longer continue working with them, it is simply too stressful under these conditions.

Wrong dates advised for the chosen course meaning we had to change flights. Best Parents website said the course arrival date should be Sunday. It’s Monday. Payment options directed us to a link which applied credit card fees and FX costs resulting in an 11% additional charge. Fortunately I picked this up and did a bank transfer. After we paid Best Parents that was the last we heard from them. The remaining communication was with the actually educational provider. Who gave us the correct information. But we had to fill out all the pre-arrival forms and questionaires again with them that we had already done with Best Parents. None of the info we provided BP was passed over. A big waste of effort and time. Additional costs of airport transfers was not advised by BP - it’s a very substantial sum. It would have been FAR easier (and I am sure cheaper) to have booked directly with the educational provider, if we could have found the course online directly. Best parents added zero value.

A very disappointing experience this summer. I highly recommend that you do NOT book your summer camp with this Best Parents, which is neither serious nor professional. The program we had registered my daughter for, and for which we had received official confirmation, was ultimately unavailable, and we learned this the day she arrived on site. She was reassigned by default to another program unrelated to her studies and career plans. Clearly not worth the amount paid for this service.

I chose to work with you based on a recommendation, but unfortunately, I cannot say that we had a good experience. First of all, having too many children from the same nationality at the school was a problem. More concerning was that not only were they at the same school, but almost all of them were placed in the same class, which is against the stated rules. We did not receive any updates regarding their development during the school period, nor did we know who to contact for such information. Additionally, dietary sensitivities were not taken into account, and I must say that on many days, my child came home hungry. I don’t know whether another campus would have been possible or if the process could have been managed better, but in terms of productivity and benefit, I have to say the outcome was quite poor.

Best Parents aracılığıyla Londra’daki bir yaz okuluna katıldık. Gittiğimiz okuldan genel olarak memnun kaldık ancak aracı kurum olarak Best Parents ne yazık ki beklentimizi karşılayamadı. İlk kez böyle bir programa katılan bir aile olarak yönlendirme ve bilgilendirilme ihtiyacımız vardı, ancak kurum bu konuda oldukça pasif kaldı. Maillerimize çoğu zaman 3-4 gün gibi ciddi gecikmelerle yanıt verildi. Verilen yanıtlar empatiden uzaktı ve pek destekleyici değildi. Zaten birkaç kez bilgi almaya çalıştıktan sonra kurum kültürlerini anlayıp, öğrenmek istediğim şeyleri başka kanallardan araştırmaya başladım ki bu durumda da bir ‘danışmanlık’ firması ile çalışmanın çok anlamı kalmadı. Kurumu sosyal medyada güvendiğim iki influencer sayesinde tanımıştım. Genelde reklam içerikleriyle karar veren biri değilim ama bu kişilerin samimiyetlerine inanıyorum ve çocuk, eğitim gibi hassas bir konularla ticari kaygılarla yanıltıcı paylaşım yapmayacaklarına ve onların gerçekten memnun kaldıklarına inanıyorum. Ancak bu deneyim, Best Parents’ın görünürlüğü yüksek kişilere farklı, sıradan müşterilere ise daha az özenli bir hizmet sunduğunu hissettirdi. Sosyal medyada bu kurumu paylaşan kişiler bir danışmanlarının olduğunu ve süreç boyunca her konuyla bu kişinin birebir ilgilendiğini söylemişlerdi ama bizim deneyimimizde bırakın bir danışmanı kiminle mailleştiğimizi bile bilmeden tamamladık süreci. Tüm süreç boyunca sabit bir danışmanla ilerlemedik. Kimseye özel olarak yönlendirilmedik, tüm yazışmalar “The Best Parents Team” imzasıyla geldi. Açıkçası tüm bu deneyim bana Best Parents’ın pek çok ülkede hizmet veren global bir platform olmasına rağmen, bu ölçekte bir organizasyonu sürdürebilecek yeterli sayıda ekip üyesine sahip olmadığını düşündürdü. Geciken yanıtlar, yetersiz yönlendirme ve yeterli danışmanlık hizmeti alamadığımız bir süreç yaşamamız da bu düşünceyi destekledi. Yakın iki arkadaşımız farklı bir danışmanlık firmasıyla süreci yürüttü ve karşılaştırma yapınca aradaki fark çok netti. Hem ödenen rakam hem de alınan hizmet çok çok farklıydı. Bu nedenle bir sonraki yaz okulu sürecimizde maalesef Best Parents’ı tercih etmeyeceğiz ve çevremize de önermeyeceğiz. Umarım bu yorumumu süreçlerini geliştirmeleri için geri bildirim niteliğinde değerlendirilebilir.

I used BestParents for summer school consultation for my 9-year-old son, with the goal of finding an English-speaking environment where he could be exposed to different nationalities and speak/listen to English for at least 8 hours a day. What mattered most to me was avoiding a Turkish-speaking environment. I was clearly told that there would be only 5 Turkish students in the entire school and that almost no one from Turkey knew about the camp. Based on this reassurance, I completed the registration. However, when we arrived, I discovered that 17 out of 23 children in the day camp were Turkish. When I raised this concern, they claimed they had meant 5 per group, not for the whole school. Still, during the first week there were 5–7 Turkish students in my son’s group, and in the second week, 12 out of 15 children were Turkish. Additionally, my son’s name wasn’t even on the registration list when we arrived. Thankfully, that issue was resolved by the school. I was also told in advance (with official documents from BestParents) that Wednesday could be used as a family day for day campers, or students could participate in alternate programs such as excursions or on-campus activities. However, when I asked the school directly, they said this option was never available, and there was no such choice. I had to take a day off from my company to take care of my son which was the last minute news for me. Finally, I found out that other families had enrolled through a different agency for £500 less for the exact same program. This entire experience was filled with misleading information, poor coordination, and hidden overpricing. I would absolutely not recommend BestParents to anyone and would never use their services again.

Even though I insisted beforehand that we wanted a school with fewer children of the same nationality, the school we ended up with was 80% Turkish. They claimed they might have come through other companies, but we met the parents here and learned that most of them came through BestParents. They're the reason there are so many Turkish children in the same school at the same time. They know this, and they're still lying to us. Furthermore, even though I explained in detail that my daughter has an interest in art and painting and asked for a school recommendation based on that, the school they recommended turned out to be a disgrace. Neither the academics nor the sports activities are good. They take the kids out into the garden under the guise of gym lessons and leave them to their own devices. BestParents doesn't provide any counseling or support services before or during school. Furthermore, I learned from talking to other parents when I came here that it's much more expensive than other companies (500 GBP). I wouldn't recommend BestParents to anyone, and I wouldn't choose them again.