Bes'Dam SoupReviews of besdamsoup.com

Kind people in handling customer service, holiday shopping should allow for paper confirmation as backup for internet.

All of my orders were filled on time and arrived perfectly. I was contacted personally by the owner Edward Covino and told all my orders (gifts) would be sent and arrive before Christmas and they did. The company should have a name change to "Bes'Dam Service".

Said they sent my order, but had no tracking number. Never received my order and company will not respond to my emails through Amazon. DONT EVER ORDER FROM THIS COMPANY. They are terrible.

Fool me once, shame on you, fool me twice shame on me! I am now through with trying to conduct business with your company. I placed my order on December 3rd and have not received it, so fulfilling orders placed by December 9th by Christmas was just a flat out lie, BUT Besdamsoup has no problem keeping their customers money in their bank account! I'm really surprised at the lack of communication and customer service of this company especially since Ed the owner has been in the hospitality industry for over 20 years. Shocking! I've tried canceling my order 5 times, but I have not received my refund as of yet. My next step will be the better business bureau and contacting my credit card company. You don't take people's money and not deliver the product. You just don't! There aren't anymore excuses you could possibly give me because the bottom line is you should have anticipated an increase in sales from the fox airing and you should have had the staff to accommodate the increase in orders.

Placed order on 12/3, was emailed it was shipped 12/16. As of today 12/27, nothing. Cannot even tract it. That's not the worst....customer service does not exist!!! Numerous phone calls and emails not one returned...come on...a little pride in your company... Not to mention it was a gift!!! However!!!!...my credit card was charged...nice going Merry Christmas Should be NO stars

I really hate leaving negative reviews, but I am so frustrated with this company. While the soups are really good, customer service is nonexistent. I understand you are a small company and got slammed with orders, but that is no excuse for lack of caring and customer support. I would not recommend this company to anyone,

I am not able to comment on the quality of the items purchased since I have not received them yet. The customer service is Above average but it is still disappointing not to receive items purchased and not scheduled to be delivered until WEEKS later. :(

My friend emailed Thursday to indicate that she finally received the soups. She tasted the lobster bisque and loved it. Guess it was worth the wait. Thank you for consistently responding to my query about the delivery.