Bes'Dam SoupReviews of besdamsoup.com

I was billed for my order on 09-26-18; today is 10-13-18, and of yet haven’t received anything. I’ll let let you know how good your product is whenever I receive it.

The product is excellent--BUT---- On 8/4/18 I placed an order-#5113- and now, 14 days later, still have NOT received it! I sent 2-3 emails ---no reply to date! I tried 3 times calling your 631-683-4415 phone, left messages--no response!! Here is my email confirmation--WHEN can I expect delivery?? Skip Thacker Thanks for Your Order Your order ID is #5113. Shipping Address George (Skip) Thacker P.O.Box 1377 24 Oakwood Ave. Silver City, New Mexico 88061 United States 5755900921 Billing Address George (Skip) Thacker P.O.Box 1377 24 Oakwood Ave. Silver City, New Mexico 88061 United States 5755900921 Your Order Contains... Cart Items SKU Qty Item Price Item Total Bes'Dam Lobster Bisque (Order Size: Family Pouch (8 Servings)) LOB1POUCH 1 $26.95 USD $26.95 USD Roasted Pepper and Tomato Bisque (Order Size: Single-Serve Microwave Bowl (1-2) Servings)) RSTPPR14 1 $9.95 USD $9.95 USD Yankee Mushroom Soup (Order Size: Family Pouch (8 Servings)) YMS1POUCH 1 $21.95 USD $21.95 USD Subtotal: $58.85 USD Shipping: $21.58 USD Grand Total: $80.43 USD Bes'Dam Soup

I had 2 soups sent as Christmas gifts. This was my first time ordering from this place. The recipient said the Lobster Bisque soup was terrible which made me feel bad. The sent complaint to Bes'Dam Soup and the owner contacted me he say to hear my complaint. But offered nothing to make it right. I had the recipient call Bes'Dam Soup thinking maybe he would have offered to send another soup. Nothing was offered.

Did not hear regarding my order for several weeks. Attempted to call never an answer. Someone finally called with apologies. Had the lobster bisque for Christmas Eve it was awful

I placed my order hesitantly on December 3rd. I say hesitantly as I had a bad experience last year and never did recieve the order I placed which was for Christmas gifts. Today is December 21st and tell me it will SHIP today. Again, this order is for gifts that I had hoped to get delivered prior to now. I will have to be delivering them at the last minute (IF it even shows up) and we are going out of town. This could not be more inconvenient for me and I feel I gave very adequate order time in hopes of avoiding this very situation. I will not be giving it a third try next year as I have learned my lesson.

I really hate leaving negative reviews, but I am so frustrated with this company. While the soups are really good, customer service is nonexistent. I understand you are a small company and got slammed with orders, but that is no excuse for lack of caring and customer support. I would not recommend this company to anyone,

The order was shipped on Monday. It did not arrive until Thursday. My three items were completely thawed. I called and left a message asking if I could re freeze the items since they are seafood. It is now Saturday morning and no one has returned my call. So we had to eat the soup and I had to discard the crab dip. Unfortantly, I have another order out there for Christmas and I do not want it. Plus I ordered a gift card and want to cancel the order. Did we like the soup? Not really, maybe because of all the worry and hassle. We are very disappointed.

I ordered three soups for a friend with a jaw injury who is on a liquid diet. Perfect, right? The order arrived a day later than expected and lukewarm, not frozen, and not fit to eat. She called the company and explained the situation, and was assured that a replacement order would ship within a couple of days. Apparently they forgot(?) because a week later my friend still did not have her soup. So I cancelled the whole order. What a disappointment. Doesn't matter how great your product is if you can't get it to the customer and also make her mad by giving her one more task to follow up on in the process.