Bes'Dam SoupReviews of besdamsoup.com

3.8182 reviews
Grocery Stores & Markets
PO Box 765, Melville, New York

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Bes'Dam Soup

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About Bes'Dam Soup

Bes'Dam Soup offers our own line of delicious home-style soups, bisques and chili. We ship direct to homes from coast to coast in the USA.

Bes'Dam Soup (besdamsoup.com) has 182 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: besdamsoup.com
Website: besdamsoup.com
Category: Grocery Stores & Markets
Location: Melville, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 26% of reviews.
Latest: Most recent review: January 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Bes'Dam Soup reviews

182 approved reviews, newest moderated first

Helen
Dec 20, 2014
No return call
Received package in 2 days. Soup was already thawed or thawing. I expected it to be in box with dry ice or something to keep it frozen. I was also missing some soup. Some soup was not sealed and some was.I dont think at this point i would order again. I do expect a call back when i left a message and i am still waiting
Response from Bes'Dam SoupDec 20, 2014
Hello Helen, I am so sorry that your soup did not arrive frozen, however is absolutely re-freeze able. I would like to be able to assist you in resolving this so that you are satisfied. Please let me know what your order # is and I can locate your contact information. Thank you. Allison Covino, VP
Virginia
Dec 20, 2014
Not worth the trouble
The order was shipped on Monday. It did not arrive until Thursday. My three items were completely thawed. I called and left a message asking if I could re freeze the items since they are seafood. It is now Saturday morning and no one has returned my call. So we had to eat the soup and I had to discard the crab dip. Unfortantly, I have another order out there for Christmas and I do not want it. Plus I ordered a gift card and want to cancel the order. Did we like the soup? Not really, maybe because of all the worry and hassle. We are very disappointed.
Response from Bes'Dam SoupDec 20, 2014
Thank you for the order Virginia. I think we spoke today and resolved it..so sorry for the trouble and hope that you have a wonderful holiday! Allison Covino, VP
Shawn
Dec 19, 2014
besdamsoup.com
They seem to be overwhelmed with orders. I received a shipping notice with tracking info on 12/16 yet still today on 12/19 the tracking shows only that the label has been issued. No routing at all. I can only hope that the soup isn't sitting on a dock somewhere going bad. First experience with the company, holding final rating depending on outcome of this issue.
Response from Bes'Dam SoupDec 20, 2014
Hello Shawn, thank you for the order! You are absolutely right, the shipping labels stated "shipped" yet only the label was issued. We were prepared to ship multiple orders this Monday however have heard that FEDEX is not shipping in a timely way. Rest assured the soup is not sitting somewhere. We are not shipping until we are sure it will be there timely, so we sent and email out today and are delaying shipments until we are sure the issue is resolved. I am so sorry for the inconvenience. Please contact us again if you would like some assistance to resolve. Allison Covino, VP
Esther
Dec 17, 2014
No opinion
I ordered this for my daughter-in-law as an extra Christmas gift. Since she hasn't received her shipment yet, I can't even pass on her opinion to you. Sorry!
Response from Bes'Dam SoupDec 18, 2014
Hi Esther, I am so sorry for the delay, and hope that your order is on the way. I am not sure when the order was placed, but we are doing all that we can to ensure that the ones placed on or before December 9 (with the exception of gift certificates) will be on time for Christmas. If you would like more information about this order please feel free to call during business hours (M-F, 9-5 pm EST) and we can assist. Again, thank you and we appreciate your order. Allison Covino, VP
Lois
Dec 16, 2014
Still have not received my soup
I would love to rate but I still have not received them. I received a tracking email but have bee unsuccessful getting through. I have no idea where or when I will receive them. Very disappointed
Response from Bes'Dam SoupDec 18, 2014
Hello Lois, I am so sorry for the delay and want to assure you that we are doing all that we can to ensure that our customers are satisfied. If you are not able to track the order please feel free to contact us at 631 339-0199 and we will be able to assist. Again, so sorry and thank you for your order! Allison Covino, VP
Lilliana
Dec 16, 2014
GO HERE
I like this place, I havent been there in a while, but I would recommend it !
Response from Bes'Dam SoupDec 18, 2014
Thank you Lilliana!
Kimberly
Dec 12, 2014
Best company ever!
This company does everything right! They make your shopping experience enjoyable. They are very responsive, their products are the best ever! They are professional and dependable. Will continue to use them and tell all my friends about them!
Response from Bes'Dam SoupDec 18, 2014
Thank you Kimberly for the awesome feedback! Besdamsoup
james
Dec 11, 2014
Lack of response
I ordered 5 different entrees after hearing about the firm on Fox news. I never received confirmation of order and asked what "fulfilling order" meant on two different occasions. After no repsonse on eithcasion, I cancelled the order through Paypal. One week later, I receive a message saying how busy they have been and thank you for the order. I will not buy from this company or listen to Fox suggestions again!
Response from Bes'Dam SoupDec 18, 2014
Hello James, I am so sorry for this inconvenience. We have been inundated with soup orders and although we did not anticipate the wonderful response after the Fox show, are committed to ensuring that all orders are processed fairly and timely. Again we apologize and appreciate your order. Allison Covino, VP

Bes'Dam SoupReviews of besdamsoup.com

About Bes'Dam Soup

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Bes'Dam SoupReviews of besdamsoup.com

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Not worth the trouble

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Still have not received my soup

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About Bes'Dam Soup

About these reviews

More in Grocery Stores & Markets, New York

The Rounds

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Bes'Dam Soup reviews

No return call

Not worth the trouble

besdamsoup.com

No opinion

Still have not received my soup

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Lack of response