benisouk.comReviews of benisouk.com

Response from benisouk.comAug 4, 2022

Dear Shubhi, We are sorry to hear that you are not satisfied with our products and our return policy. Benisouk is a genuine store based on hundreds of reviews of satisfied clients. We're committed to offer high-quality Moroccan items with the best service possible. Since we offer free worldwide shipping, we are an obligation to charge a reasonable amount for return fees. As per our return policy : All returns must be postmarked within fourteen (14) days of the delivery date. To return an item, please email our customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving your RMA number, place the item securely in its original packaging, or similar, with all original tags attached. For US customers: You'll receive the return address to our US warehouse with the return confirmation email. As soon as you ship the item, you must send us the tracking number. For international customers: You can contact our customer service at [email protected] to receive a shipping fee estimate and your prepaid shipping label. You can take care of the return using the carrier of your choice, you'll receive the return address with the return confirmation email. REFUNDS AND EXCHANGES After receiving your return and inspecting the condition of your item, we will process your refund. Shipping fees will be deducted from the amount to refund if a pre-paid shipping label was provided (the return fees to be deducted will be communicated to you beforehand). Please allow 7-10 business days for the item to be verified and the refund to be processed, or in the case of an exchange, the desired item to be shipped. Once we process your return, we’ll issue your refund. You will receive your refund less shipping fees (if a pre-paid shipping label was provided) and processing fees which equal 10% of what you paid for the product. These fees help offset the costs we incur to have our warehouse complete the quality control process, as well as restock and relabel returns. We have checked with the customer service in your case, and they never said you need to pay 15 euros but 10% cost+return fees which are estimated before shipping. The return fees estimation is always sent before hands and we always deduct the exact amount to avoid any unwanted surprises. We hope we can make it up to you in the future! The Benisouk team