benisouk.comReviews of benisouk.com

Response from benisouk.comNov 25, 2022

Dear Kirsty, First of all, we are sorry to hear that you are not satisfied with our products and our return policy. Benisouk is a genuine store based on hundreds of reviews from satisfied clients. We’re committed to offering high-quality Moroccan items with the best service possible. All products are taken professionally to ensure that they are as close as possible to reality. Since we offer free worldwide shipping, we are an obligation to charge a reasonable amount for return fees depending on your provenance country. As per our return policy : All returns must be postmarked within fourteen (14) days of the delivery date. To return an item, please email our customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving your RMA number, place the item securely in its original packaging, or similar, with all original tags attached. For US customers: You’ll receive the return address to our US warehouse with the return confirmation email. As soon as you ship the item, you must send us the tracking number. For international customers ( your case ) : You can contact our customer service at [email protected] to receive a shipping fee estimate and your prepaid shipping label. You can take care of the return using the carrier of your choice, you’ll receive the return address with the return confirmation email. You can read our full return policy here: https://benisouk.com/pages/shipping-returns We have checked with customer service in your case, and you have been advised of fees before proceeding with the return. The return fee estimation is always sent before hands and we always deduct the exact amount to avoid any unwanted surprises. We hope your experience will be better with Benisouk. The Benisouk team