benisouk.comReviews of benisouk.com

Horrid Service. They say they ship in 48 hours. I have been waiting a month and no rug. I wrote to them and got a form letter back. Not good for such expensive products. If you order from Rugs.com they arrive in 2-3 days--max.

I ordered a custom rug. After 3 1/2 months of waiting I was sent the wrong sized rug. They even sent me an email before shipping it with a photo that looked like the wrong size. So I emailed back to confirm the dimensions. They replied stating the dimensions of the rug I ordered, which was almost a square, not the one they sent me, 5x8. Instead of making and sending me the custom rug I ordered they sent me the stock 5x8 rug. I'm still waiting on them to get back to me but so far I'm being ignored. Don't order from them. Edit- they sent me the "correct" rug. However the tassels on my white rug are brown, they look dirty and don't match the rest of the rug. The reason the rug took 4 months was because it "didn't pass quality control" the first time so they had to remake it. But not sure why it was allowed to pass quality control this time. They did let me keep both rugs as an apology but really wish I had a better experience.

Sheds everytime I vaccumed it. Decided to give them away. The company refunded 10% for my inconvenience in return to remove my first one star review.

Delivery took longer than expected. Rug is beautiful (also expensive). good customer service

I would like more information when I might be able to receive my rug none forthcoming as of yet