benisouk.comReviews of benisouk.com

The rug is excellent, best in our house by a margin. And the price is reasonable, if a little high, given the quality. I have no complaints about the product. But, the company leaves a bit to be desired logistically. There is a significant factory lead time with no real updates during that time. No schedule. No date that you should expect more information. No one to contact. There's a number you can call and leave a message; maybe they'll call you back? Worse, the website doesn't really have a concept of "factory lead time", so the interface reports "ready". I think a few automated followup emails to reinforce "we've got your order and are working on it; lead times are usually around a month or two so expect a followup email on XX/XX/XXXX" wouldn't be too big of an ask. Especially because, with other suppliers, "ready" for a month can mean "your order is rotting in a warehouse somewhere".

The rug and the customer service were all really great. Let me be super clear- I LOVE the rug - it is better than I hoped for! The only issue was that it took about 6-7 months for it to arrive. There were justifiable reasons (flooding in Morocco) but it was longer than expected by far. The delivery of it went super slow and the updates were super confusing but I was able to email Benisouk easily and their customer service person is very sweet and was super helpful in getting the rug redirected when it went the opposite direction. I definitely recommend these rugs- just maybe have patience. Mine is so soft, unique, and beautiful. Worth the wait for me.

Our vintage rug is beautiful. Quite a bit of shedding the first few times we vacuumed. The fringing is pretty tattered, and uneven and some pieces came off with vacuuming. Shipping was prompt and rug was packed really well.

t's a beautiful looking rug. The only downside is that it shads easily

I bought a gorgeous luxury beni mrirt rug from here. It was a bit of a gamble because it was a lot of money for us, and we didn't get to see it in person in advance. I was surprised after I bought it that it was shipped from Morocco. I think they accept returns in Florida, but I am not sure. Luckily, it is one of the most gorgeous and well-made rugs I have ever seen. We love it! It's on stone flooring, so we bought a rug pad separately to protect it. It's so soft and cozy on top of the stone. My only complaint, and the reason for 4/5 stars, is that I tried to contact the store twice after receiving it to ask how we can keep it clean. I didn't hear back from them. So, we ended up doing some googling on the topic. But all in all, I would buy from here again based on the quality of the rug.

Fantastic quality! Rug is plush and beautiful. Adore our piece, and customer service was as expected. Only complaint would be length of time it took to receive our rug. Many months.

Spoke with the trade consultants there and they were able to clarify what I would receive when I ordered sample(s) of two rugs. Only knock is that they charge $20 for a sample. The color samples were good and came in a cute little bag. Authentic Moroccan rugs.

I purchased a large one-of-a-kind vintage Moroccan rug from Benisouk. Because it was vintage, I had a question about if it had been professionally cleaned before I purchased it, and the representative got back to me within 24 hours (yes, they clean all vintage rugs before sale). The rug was in-stock and shipped immediately. It arrived in less than four days, which I was shocked by given that it came from Morocco to California. I love the rug and it is beautiful, however the colors of the rug as depicted in the photo on the website were inaccurate - the rug is many colors, but a large section I thought was a subdued grayish pink is actually a very bright pink. I still love the rug and the color still works with my decor, but I probably would not have purchased this rug had I known the true color. I am positive it was not due to my monitor as I always make sure to look at decor items on multiple screens and ensure any screen filters I have are off. If you are someone who is picky about exact colors, this may not be the place to purchase your rug. All that said, it is very high quality, very soft, and I get compliments on it all the time.