benisouk.comReviews of benisouk.com

They were communicative and the rug was soft and absolutely beautiful.

I have ordered 7 rugs so far. The quality is great. The colors are vibrant and well appointed. I recommend them to my clients. Delivery takes about 2 weeks so be prepared. Well worth the wait.

My carpet arrived promptly and it's beautiful. I plan on ordering another.

I’ve ordered 2 rugs from here and both have been exactly as advertised. First was super soft and new. Second was a vintage rug and showed some wear but was still gorgeous! I will be ordering from them again.

Benisouk has an expansive selection of fine morroccan rugs. They were helpful with shipping information, and I am very happy with my purchase.

Beautiful rug ! Just like in the photo . It arrived super quickly with free shipping. Very happy .

Fraudulent Company! Buy from somewhere else as it's not worth the risk that you will end up with a damaged rug that they will then charge you $1000 to cover return fees. I bought a vintage rug and it is clearly water damaged (discolouration covering 1/3 of the top and underside of the rug) and badly stretched out in the water damaged section leaving large bumps across the rug and it won't flatten out. Did not look like the images AT ALL. The photographs are professional images and the colours have been enhanced and any damage hidden. After sending photographs to the contact email and detailing the damage they informed me that water damage is simply viewed as a normal imperfection in their vintage rugs. They have since told me that in order to return the water damaged rug I will need to pay $1000 (Australian dollars) in postage fees. They will assuredly reply to this with a generic reply below stating that imperfections are normal in their vintage rugs and that this makes them unique and one of a kind. So unless you want a uniquely water damaged rug don't buy from this company! If you are not willing to risk your money on buying a water damaged rug that can't be returned without having to pay almost the cost of the rug in the first place....buy somewhere else. Massive BUYER BEWARE!!!

Update 12/14/22 - they finally reached out indicating that my emails went to their spam folder, which of course is possible, but it does not explain why my calls to their support center went to a voicemail and my messages remained unanswered. Also their messaging option on their website seems not to be working either. Once they responded my order was shipped and is in transit. I changed my 1 star review to a 4 star review. Below is my initial review: I have yet to hear from customer service about my order ship status for an order I placed 7 days ago. They promised delivery within 4 business days. I have called and written emails and send messages via the message portal on their website. ZERO response. I now regret placing this order! I am writing this review with the hope that I get a response to my inquiries from their customer service „department“, as it appears that they are checking and commenting to the reviews here with more expediency than their inbox!