Billie G.
Just received my Beminda kit and must…
6/2/26 update Of course I received an immediate Beminda email reply after posting my below review on TrustPilot. They apologized for their lack of communication and product safety concerns and stated they would promptly ship my eye Hydration solution with tracking information. But the hard part for them is to actually do what they promise. I'm still waiting on a tracking number... Do I think I will receive it and be satisfied it will not cause eye issues? Have to say...I think I'll be crazy to even try it as this point... Remember Beminda, customer service is important for successful online and in person sales. For a company to be successful, they must have a Great service department and invest in it. Original Post...Just received my Beminda kit and must say, I am NOT impressed. It took over a month to receive my kit and during this time vendor provided no status update. When I inquired the only response received was 'pending' so had no idea when I would receive my purchase. My kit consisted of the eye steamer, eye wand/massager and hydration solution. I also purchased an extra bottle of the Beminda Eye Hydration solution because of the types of ingredients mentioned it included to help stimulate oil gland production. However, what I got was 2 UNMARKED pink bottles! I'm afraid to use these because the bottles have no identification. They are simply 2 pink bottles with a liquid inside and removeable screw on lids. There was NO label identifying the product, its ingredients or a safety lid. There could be anything in these bottles. I thought is this for REAL? I have a serious dry eye disease combined with sensitive eyes. It has made me seriously question my purchase and it leads me to believe BEMINDA is not a legit company. I'm waiting on a company reply but I'm not holding my breath! Thank G-d for AmExpress consumer protection!
Response from BemindaMay 25, 2026
Hi Billie, Thank you for taking the time to share this — and I'm genuinely sorry for the experience you've had. You deserve much better, and I want to address everything you've raised. The shipping delay and lack of communication is not the standard we hold ourselves to, and I completely understand how frustrating it must have been to receive nothing but "pending" for over a month. That's on us, and I'm sorry. The unlabeled bottles are also on us. A batch left our fulfillment warehouse before labels were applied, and you received two of them. I completely understand why that would feel alarming, especially given how seriously you take your eye health. To be clear — the bottles contain our Eye Hydration Complex, the same formula you ordered. Nothing has changed about the product itself. But I fully understand that without a label, you have no way of knowing that, and you should never have to take our word for it. We're sending you properly labeled replacement bottles right away, and we're tightening our pre-shipment checks so this doesn't happen again. Please reach out to us directly at [support email] and we'll make this right. We'd also love the chance to walk you through getting started with the kit once you're comfortable. Beminda is absolutely a legitimate company, and your trust matters to us more than anything. We're sorry we didn't show that from the start. Warmly, The Beminda Team