naposaurus
Badly busted website, poor quality t-shirts
I wanted to order a few Beloved Shirts but was unable to do so. Everything on the website seems to be broken, and that's before ordering, which is a very bad sign! Too bad because the shirts look fun and are made in the USA, my go-to gift combo. I will start with sizing charts. The size chart on every kids' product opens to a men's sizing chart, with a footer that says "See contact form below for more sizing" but there is no contact form "below", or anywhere on the website. Every women's product opens up to a men's sizing chart as well. I tried to locate sizing charts or that "contact form" via their sitemap, their site search, their FAQ's, their customer chat (unavailable despite business hours), and finally googling, all to no avail. I also tried to search for cat-themed shirts. I was presented with several results but many more cat designs were excluded so I had to return to general browsing. Several of the products I liked were shown twice, with different prices. There was no information on what was different about these, so I was left with the impression that something is wrong. The main shopping pages were full of sold out products. I don't want to keep clicking on products only to be informed that what I want is unavailable! I literally cannot think of any other online retailer that does this. Very frustrating. I could go on and on about things being broken but suffice it to say, it's pretty much everything so I'll stop here. *** UPDATE *** A year later, I've decided to order a few t-shirts as gifts, despite my own better judgement. It was as bad as I expected, if not worse. First, some t-shirt styles are not printed using the same process as the others - most t-shirts I ordered had a nice all-over photographic print but some were cheap plain cotton t-shirts with a picture on the front, not worth the $40 price tag. Second, the sizing was off, way off - I ordered men's, women's and kids' t-shirts and the sizing was quite far from what was stated on the website. Third, their return process is as busted as everything else - I sent a total of 4 emails to request a return (required by the company to give you a return address) and I never received a response. But the joke's on them - I finally called my credit card company to request to reverse the charge and they could not find it! That's right, Beloved Shirts is so badly managed that they neglected to charge almost $400 to my credit card! So now I am in possession of several FREE ludicrously oversized cat-meme t-shirts - any takers? *** ANOTHER UPDATE *** I just received an email from the company with the subject "Your friend asked us to email you...". Inside is the usual generic sales pitch to buy more t-shirts. So they are outright scammers as well as incompetent. FYI the t-shirts pill (balls of melted nylon thread) after a few washes.
Response from Beloved ShirtsJan 24, 2017
Hey there! We just got notification of your review in our email, dated on Jan 24th, 2017 at 10:33am. I am sincerely sorry that we have not been in contact with you about this until now. Someone should have been on here to see this, I apologize for the inexcusable delay in this response. I was hoping to speak with you to hopefully make this right for you, if you would like! I am not sure why you had the experience that our returns feature was busted, and I would love to know where you were finding the busted links and other website issues. I am going to go over that to try to get that resolved, if it hasn't already been. We actually do appreciate the feedback, we are always trying to make things smoother for our customer experience, so thank you for your honesty and for reaching out. I guess thats pretty great that you didn't get charged for any of the items that you were so unsatisfied with. However, I wish your experience could have been better. I would love to at least be able to send you a small token and get more info from you on the sizing, because customer feedback is so important to the success of our company. We want to improve for our customers. If you are willing, please email me at [email protected]. Thank you very much, Lynsey Business Manager


