Belle FlameReviews of belleflame.com

SCAM!!! Buyer beware! They will take your money and never deliver. Read all their reviews before you give them money. I’m not the only one. Go anywhere else.

Scam! Check out their better business complaints. 38 complaints of orders not shipping in the last 3 years. I wish I would’ve seen that before ordering. Been waiting 4 months now for a hot water heater and can’t get anyone to respond to an email or answer the phone.

August 13, 2025 I ordered and paid for a standing ceramic fireplace stove with 2 floor pads, the marble inlay and replacement cover kit. I received the fireplace and one floor pad but not the other products. For almost three months I have been texting and trying to get my money back for all of the products they did not send me. They promised they would refund the $680,30 they owe me, but I have not received a check, Venmo or Cash App refund to this day. I have full documentation and copies of over two dozen emails asking for my money back because “they didn’t have the products”. Belle Flame has not kept their word. They have my money and I have no products.

5 Stars - Excellent Experience! I recently ordered a Rushmore 50 from Belle Flame and couldn't be happier with the entire experience. The delivery was impressively quick, and everything arrived in perfect condition without any issues whatsoever. The ordering process was straightforward and easy from start to finish. Belle Flame proved to be a highly reputable company that stands behind their products and service. I felt confident throughout the entire transaction, and they exceeded my expectations. If you're considering purchasing from Belle Flame, I highly recommend them. Great products, fast shipping, and a hassle-free experience - what more could you ask for?

perfect fit for our application .

Easy to navigate website.

Fastest delivery I ever experienced with this large and heavy item.

I placed an online order for a tankless water heater with Belle Flame for $2,013.14 on 8/21/2025. After contacting them for an update, I was told that it would ship on 9/08/25. After checking with them again on 9/10/25, I was told it would now ship on 9/23/25. They tried to offer me an inferior water heater as a substitute. I then checked with them again on 9/23/25 after not receiving the order or hearing from them. They did not respond. I contacted them again on 9/30/25 and asked to cancel the order. They responded on 9/30/25 to say that the order would be canceled. I received the cancellation notice via email that day, which also stated that my payment had been refunded.  After not receiving the refund, I contacted them again on 10/8/25 to ask when the refund would be processed. They responded on 10/9, stating that they sent a confirmation of the cancellation. I let them know I had received the notice but had not received the refund.  After not hearing from them yet again, I contacted them on 10/13/25 to let them know that I've reached the limit of my patience. They responded that day, stating, "We apologise for the inconvenience. Recently we have changed our payment merchant for which some of the refund are going through. But we have already refunded this from ours end. If you contact with the bank and address the issues to them, it will be fixed." I have filed a dispute with my bank and with the Georgia Attorney General's Consumer Protection Division, but have yet to receive any refund or further response from Belle Flame. It is now Nov. 3rd! Shop at your own risk!!