Belle FlameAt Belle Flame we provide you with an excellent shopping experience as our client’s satisfaction is our top priority. We have managed to build up a reputable establishment online. We have a great team and aim to grow our business more and more, offering our customers the best of products and service out there. We are proud to sell products Manufactured in the USA and have curated and partnered with top manufacturers in the industry which only translates in delivering our clients the best products in the market, brand new and with full warranty. All of this without having to leave your home since we will send your order directly to your door at no cost.
Belle Flame (belleflame.com) has 343 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
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JustAnswer C.
Price point was terrific, but they over promise on the delivery/ship time which wasn’t a huge deal since I had time, but if I was in a rush it would have been. The customer service was sketchy comparatively to other services you see these days but in the end everything ended up fine and it was worth it.
Joel M.
Great experience with Belle Flame! Ordered an Empire Carol Rose 48” linear outdoor fireplace. Shipping was fast and delivered without any issue. Communication was solid and pricing was excellent. I would highly recommend Belle Flame for your fireplace needs.
Dave W.
I ordered some Gas Firepit logs from them because they had the best price. When i placed the order they said it would be delivered in 4 to 12 days. After a month I contacted them to see status of order. They said it was being sent out in two days. After 3 days I sent email to get a tracking number and got no response. After no response I decided to cancel the order, so I sent another email telling them that. Still did not get a response, so I tried calling the 800 number and it just went to voicemail. I then found a local number and a guy immediately picked up the phone. I asked about status of order and he confirmed they had cancelled the order. I then ordered the same product from a more reputable company and received it in less than a week.
John B.
1. They will ship you order whenever they feel like it 2, If you want to track the order --dont bother!Instead of providing tracking from thier website - they want you to use some 3rd party smartphone app that is 100% usesless 3. Need help via phone?? Dont bother! They never answer voice mail messages never get returned.
Emily J.
I had the same experience as many others— they falsely stated the product would be delivered soon after ordering then repeatedly lied about availability and delivery date for months until I finally cancelled. Not a legit company!
Madde
A bit of an emotional rollercoaster. The product came safe and sound and is as described, but the shipping notifications were not reflective of what was actually going on. It said on the website, shipping within 3-5 days. After a week with no shipping confirmation, I emailed them to check. They replied that it would ship the next day. When I still didn’t receive a notification of shipping the next week, I contacted them again. This time no response. I got a call from the shipping company to talk about the scheduled delivery because of its weight and size. So I finally got some relief that it actually was on the way and I didn’t just loose $1400… I finally received shipping and deliver notifications several days after I already had it in my possession. So… take what you will from this somewhat stressful experience that ultimately was fine.
Kool F.
Great customer service from Lionel. He was able to locate items for my team.
Russ
Lionel was on top of shipment. Very good asset to the company!!
