Belle FlameReviews of belleflame.com

We ordered a tankless water heater and Empire gas floor furnace 8/24 and 8/25/25. When the items didn't arrive when expected, we were told it would be two more weeks. We were told this several times before cancelling the order and requested a refund. They agreed to refund both orders. When the refund wasn't received, they said they did issue a refund to our credit card. As of today, no refund was received or attempted.

Sold me a fireplace that doesnt work. I purchased a fireplace from them and it needs one of the parts because it is bad. I have chatted and emailed them countless times since June requesting a $150 part only to be ignored or told to email them the part # even though I include it in every correspondence. I spent over $3600 on this fireplace and expected it to function properly. To not send the part,be ignored or asked rhetorical questions to delay addressing the issue is not professional and irresponsible. Stay away from this company. It is a bait and switch. Advertise low prices and lies about inventory. Dont expect customer service to ever address any issues as it is a clown show. Go elsewhere

THIS IS NOT A REAL COMPANY! THEY ARE SCAMMERS!!! We ordered a pellet stove and after 6 weeks we had no stove and no idea when, or if we'd ever actually receive it. It was very difficult to contact them directly and when I was able to reach someone by phone or email, they said they were waiting to receive the stove from the manufacturer. Total lies. I finally cancelled the order and stayed on the line until I received an email confirming cancellation and refund. I got the email but no refund. I had to file a dispute with the credit card company. After a couple months I won my dispute and was issued a refund. The so called company will get away with stealing the money they collected for a product they never intended to provide.

I recently placed an order and the wrong burner was sent. Ordered correctly, shipped incorrect. I have emailed and called (left voicemails) multiple times with zero response. Allow I don't think the site is a scam, I do believe you are on your own if you buy from them, therefore I would give the a 1 Star.

Horrible Customer Service We purchased two firebowls from this company. They were weeks late on promised delivery. We ordered them on December 13, 2024 and were promised 4-12 day delivery. They were not received until February of 2025. It was for an HGTV show and they were not delivered in time for the shooting as promised. They offered us a $500 refund for each bowl but we only receive a $100 total credit. We called and texted dozens of times but did NOT receive any response. Then a couple of months after receiving them - they broke. Again we tried dozens of times to contact them without response. We finally contacted the manufacturere directly. They are fixing them. But they too could not get a hold of Belle Flame to verify the purchase. Additionally, we had to purchase two additiional fire bowls (not from them) so the customer would be up and running since we could not get a response back. WE definately would NOT recommend..

I purchased a 48 x 48 hearth pad for my wood stove on Oct. 31 2025. I got confirmation on shipping on Nov. 5 2025. The shipment arrived on Nov. 12 2025. It arrived on a pallet with the hearth pad enclosed in cardboard and strapped to the pallet. After opening the cardboard, the hearth pad was undamaged and ready for use. It was exactly what I ordered. From ordering to the time the product showed up at my door, the process was well worth the time to purchase. I would recommend this company and if I need anything else, I wouldn't hesitate to order from them. Thanks so much!

Everything was fine until the blower started making funny noises and not blowing as hard. We asked about a replacement blower or service. They deflected and essentially told us there was nothing wrong with our blower. I had to turn the TV up on Sunday just to hear over the noise from the blower.

Best price, product perfect and as described. Fast shipping & great communication. Wouldn’t hesitate to do business with again.